INFORMATION

Updated:
BundleID:
air.Cinepolis
Version:
5.5.74
Size:
59M
Category:
Entertainment
Required:
Android
Rating:
Publish:
2024-03-19
Price:
Free
Developer:

WHAT'S NEW

Actualizamos nuestra aplicación para mejorar tu experiencia de compra.

Cinépolis App SCREENSHOT

【图】Cinépolis(截图1)【图】Cinépolis(截图2)【图】Cinépolis(截图3)

Cinépolis App DESCRIPTION

The best cinema experience in the palm of your hand!

Cinemas

You can locate the cinema and change your city at all times.

Tickets

Buy or book in just 3 steps, and check your transactions when you need it.

Food purchase

Order your food without worries and get notified when your order is ready to pick up.

Register at Club Cinépolis® and start enjoying the incredible benefits we have for you.
 
What else do I need to know?
 
• Ticket purchase is available only in Mexico, Costa Rica, Guatemala, Honduras, El Salvador and Panama. Each ticket generates a cost per service.
• The purchase of food is only available at the moment for Mexico. The menu is updated according to the cinema you selected.
• Club Cinépolis® points can be consulted in Mexico, Costa Rica, Guatemala, Honduras, El Salvador and Panama.
• The billboard is automatically updated with the change of schedules and titles; If you want to update at another time manually, swipe down on the Movies section.
• You need an Internet connection to enjoy all the features of the application.
• Some titles do not have a trailer due to the availability of authorized content.

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Cinépolis App DOWNLOAD

Free DownloadGoogle PlayOfficial Website

App REVIEWS

Lars

App doesn't open on my Android device. Uninstalled and reinstalled. Useless. I received a response to my review, but I don't know what they said because I don't understand Spanish.
----------
¡Hola Lars Staack! Agradecemos el tiempo que se toma para hacernos llegar su comentario respecto a nuestro servicio. En referencia al mismo, le ofrecemos una disculpa, le informamos que ya realizamos el reporte correspondiente, esperemos que a la brevedad posible se restablezca el sistema.

Hermann

App had been useless for a while but today I tried it again and realized it's even worse than before. Before it only gave an error when trying to get promos like combo lunes or Mastercard 2x1 but now I can't even buy regular tickets or food. Also, the "new website" is also trash and doesn't work.
----------
Hermann Samano gracias por tus comentarios, estamos trabajando de manera constante para brindarte el mejor servicio, si presentas dicho inconveniente te recomendamos cerrar sesión y volver a iniciarla realizando este proceso podrás adquirir tus boletos sin problema, si el problema persiste puedes enviar correo a: aac@cinepolis.com

Luis

I can't input my credit card, and i cant even buy the tickets, everytime I try to go to the next screen the app crashes and wont let me buy my tickets.
----------
Luis Alberto Diaz gracias por tus comentarios, estamos trabajando de manera constante para brindarte el mejor servicio, si presentas dicho inconveniente te recomendamos cerrar sesión y volver a iniciarla realizando este proceso podrás adquirir tus boletos sin problema, si el problema persiste puedes enviar correo a: aac@cinepolis.com

Sara

Not working, I can't even see the seats , it crashes and closes the app
----------
Sara Rocha gracias por tus comentarios, estamos trabajando de manera constante para brindarte el mejor servicio, si presentas dicho inconveniente te recomendamos cerrar sesión y volver a iniciarla realizando este proceso podrás adquirir tus boletos sin problema, si el problema persiste puedes enviar correo a: aac@cinepolis.com

Nacho

Fix this app the users with a different ip adress have a lot of issues to open the app, even do live in the border we need to use the app buy tickets and it doesn't work for us. All ur sponsors and movies are mostly from foreigers living and México so just fix it Cinepolis.

Edgar

The app is always crashing, can not even change your location because it crashes, making payments is ridiculously hard, bugs need to be fixed because they're coatumers
----------
Edgar Benavides gracias por tus comentarios, estamos trabajando de manera constante para brindarte el mejor servicio, si presentas dicho inconveniente te recomendamos cerrar sesión y volver a iniciarla realizando este proceso podrás adquirir tus boletos sin problema, si el problema persiste puedes enviar correo a: aac@cinepolis.com

Guest

The app will not open. I hate giving it one star but if I'm unable to even run the app after multiple download and installs... Months later... New S24+... App still doesn't work.
----------
¡Hola B Pettyjohn! Tus comentarios son muy importantes para nosotros ya que nos ayuda a brindarte un mejor servicio a través de nuestros canales digitales.

Angel

Does not work when ordering food, it has special promos, but when it comes to payment the error "we cannot complete your request" appears the problem is that the same amount of food when the movie comes. The total is more expensive. So I'm not sure if this is the reason this issue is not fixed.
----------
Angel Nuño Hdez. gracias por tus comentarios, estamos trabajando de manera constante para brindarte el mejor servicio, si presentas dicho inconveniente te recomendamos cerrar sesión y volver a iniciarla realizando este proceso podrás adquirir tus boletos sin problema, si el problema persiste puedes enviar correo a: aac@cinepolis.com

Agrita

It's ok when it works, but I can never use the points to buy a ticket. And it hasn't worked at all for a month now, I have to use the website to do it, but the promotions aren't available on there.
----------
Agrita Berg gracias por tus comentarios, estamos trabajando de manera constante para brindarte el mejor servicio, si presentas dicho inconveniente te recomendamos cerrar sesión y volver a iniciarla realizando este proceso podrás adquirir tus boletos sin problema, si el problema persiste puedes enviar correo a: aac@cinepolis.com

Alex

App hasn't worked for the last 6mo. Stalls on intro screen with logo. Pixel 6 pro Android 14.
----------
¡Hola Alex N! Gracias por tus comentarios. Si continúas con los inconvenientes, por favor escríbenos al siguiente correo: clubcinepolis@cinepolis.com, para darle seguimiento y brindarte la solución adecuada.

Chaundra

Recently downloaded the app. It worked the first time, and hasn't worked since. All I see is the C loading... I'll try the website. Hopefully, I'll have better luck there🤷🏽♀️
----------
Chaundra Pierce gracias por tus comentarios, estamos trabajando de manera constante para brindarte el mejor servicio, si presentas dicho inconveniente te recomendamos cerrar sesión y volver a iniciarla realizando este proceso podrás adquirir tus boletos sin problema, si el problema persiste puedes enviar correo a: aac@cinepolis.com

AOI

Buying a normal movie ticket works about 50% of the time, the rest of the time it won't accept the payment method or will give an error just saying "we cannot complete the transaction" for no reason.. don't get me started on the benefits of club cinepolis, it won't even let me get past the "how many tickets" part when i choose to use club cinepolis 2x1 or combo lunes, the app just crashes with no error. I've been wanting to go see a movie for a week and haven't gone because of these errors.
----------
A.O.I gracias por tus comentarios, estamos trabajando de manera constante para brindarte el mejor servicio, si presentas dicho inconveniente te recomendamos cerrar sesión y volver a iniciarla realizando este proceso podrás adquirir tus boletos sin problema, si el problema persiste puedes enviar correo a: aac@cinepolis.com

Roy

Too bad the app is always crashing and not always allows you to get the promos or even regular tickets. Bugs need to get fixed so customer's experience while using this app gets better rated. Very disappointing.
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¡Hola Roy Luna! Agradecemos el tiempo que se toma para hacernos llegar su comentario respecto a nuestro servicio. En referencia al mismo, le ofrecemos una disculpa, le informamos que ya realizamos el reporte correspondiente, esperemos que a la brevedad posible se restablezca el sistema.

Marcos

$$$$ being lost by the minute. App not working at all. Everytime I see the Cinepolis logo, I cannot imagine the amount of money they are losing by the minute by the App not being functional. I used to go to the movies at minimum once a week at Cinepolis and pre-purchase tickets through this app. Now I spend all my money at Cinemex because they have a functioning App. Thanks but no thanks.
----------
¡Hola Marcos Vasquez! Gracias por tus comentarios. Si continúas con los inconvenientes, por favor escríbenos al siguiente correo: clubcinepolis@cinepolis.com, para darle seguimiento y brindarte la solución adecuada.

Lisa

App will not load just a blinking "C". I have uninstalled and reinstalled and still nothing. Very disappointing.
----------
¡Hola Lisa Jackson-Zeno! Tus comentarios son muy importantes para nosotros, si aún se presenta el inconveniente por favor escríbenos al siguiente correo: clubcinepolis@cinepolis.com, para poder brindarte la ayuda adecuada.

Rachel

Cannot get the app to open, tried multiple times. Website is also incorrect for the sidewalk mall Jimbaran. So how do I find out the correct times 😐
----------
¡Hola Rachel Noel Photog! Gracias por tus comentarios. Si continúas con los inconvenientes, por favor escríbenos al siguiente correo: clubcinepolis@cinepolis.com, para darle seguimiento y brindarte la solución adecuada.

Guest

Sucks...literally does not work. Clearly unsupported because I can't get past the blinking "C" when you open it....will not load. It should just be taken down....waste of time.
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¡Hola D Gip! Agradecemos el tiempo que se toma para hacernos llegar su comentario respecto a nuestro servicio. En referencia al mismo, le ofrecemos una disculpa, le informamos que ya realizamos el reporte correspondiente, esperemos que a la brevedad posible se restablezca el sistema.

Brandon

How am I going to go to the movies and then I can't access the but that's where you want me to purchase on the food and drinks. 2 stars is generous. I can watch Netflix with my 5G but this app doesn't load... ROFL.
----------
¡Hola Brandon Buckley! Gracias por tus comentarios. Si continúas con los inconvenientes, por favor escríbenos al siguiente correo: clubcinepolis@cinepolis.com, para darle seguimiento y brindarte la solución adecuada.

Elvis

As an avid user of this app, I always appreciated the convenience of being able to buy my tickets online. However, I've been experiencing some frustrating issues lately. When I try to open the app to purchase my tickets, it simply won't load. This has been a persistent problem for me. As someone who relies on this app for its ease of use and time-saving features, I'm hoping that the developers can fix this issue soon.
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Elvis Gracias por tus comentarios, estamos trabajando de manera constante para brindarte el mejor servicio, si el problema persiste por favor escríbenos al siguiente correo: clubcinepolis@cinepolis.com para apoyarte.

Guest

In general, the app is good. I mean, you get what you want, schedules, getting some tickets, or even some snacks. However, some offers do not work properly on the app, such as 'combo lunes', even after cinepolis sent emails with instructions on how to do it. Also, buying tickets online charges you an extra fee, which doesn't make sense. With some minor tweaks could be perfect, IMO.