INFORMATION

Updated:
BundleID:
com.daimler.ris.service.ece.android
Version:
2.0.1
Size:
133M
Category:
Auto & Vehicles
Required:
Android
Rating:
Publish:
2023-11-09
Price:
Free
Developer:

WHAT'S NEW

We are continuously working on improving the Mercedes me Service app. For this reason, there are regular app updates. This update includes the following changes:
- Bug fixes
- Performance improvements

Mercedes me Service App SCREENSHOT

【图】Mercedes me Service(截图1)【图】Mercedes me Service(截图2)【图】Mercedes me Service(截图3)

Mercedes me Service App DESCRIPTION

THE MERCEDES ME SERVICE APP AT A GLANCE

YOUR SERVICE STATUS
Your calendar is always pretty tight? No worries, with the Mercedes me Service app you always know when your maintenance or annual inspection is due and receive timely reminders about it.

BOOK YOUR APPOINTMENTS
Whether it’s time for your inspection or you want to change your tires: Mercedes me Service provides you with a direct link to your Mercedes-Benz dealership to book your appointments in just a few taps.

FIND THE DEALERSHIP FOR YOU
Easily find authorised Mercedes-Benz dealerships near you. Not sure whether a dealership can service your car? Mercedes me Service only shows dealerships fit for you and your car.

PERSONALISED OFFERS
Want your Mercedes-Benz in good hands for maintenance? Get access to service offers that are specially tailored to the needs of your car (requires Mercedes me connect services), and book them right at your preferred service dealer.

LEARN MORE ABOUT YOUR CAR
Not sure how to pair your smartphone with your new car? Do you want to do some small repairs by yourself? Access curated videos and articles to help you get the most out of your Mercedes-Benz.

ALWAYS WELL INFORMED
Ever left wondering what a warning lamp meant? No need to search for the manual. Mercedes me Service shows you active warning lamps (requires Mercedes me connect services) and gives you in-depth information about them and what to do next.

Please note:
The Mercedes me connect services only work with Mercedes-Benz vehicles equipped with the Mercedes me connect communication module. The range of functions depends on the respective vehicle equipment and your booked services. Your Mercedes-Benz partner will be happy to advise you. An active, free Mercedes me account is required for use. The functions may be temporarily restricted due to insufficient data transmission bandwidth. Continuous use of the GPS function in the background can reduce battery life.

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Mercedes me Service App DOWNLOAD

Free DownloadGoogle PlayOfficial Website

App REVIEWS

Lynette

Fast and easy to use App
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Thank you Lynette, we really appreciate this! 👍

Marcin

Can't book a service as it just says "Something went wrong, try again later". Infuriating.
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Dzień dobry, Marcinie. Dziękujemy za zwrócenie naszej uwagi na tę kwestię. Ponowne zainstalowanie aplikacji lub wyczyszczenie pamięci podręcznej może rozwiązać problem. W przypadku dalszych problemów z działaniem aplikacji zachęcamy do skontaktowania się z naszym działem Mercedes me pod nr: +48 22 354 40 01. Pozdrawiamy serdecznie.

Vaidas

translation of services into the English needed
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Hi Vaidas, you can change the language in the app to English which should show what you require. If this does not work then please contact our colleagues via the in-app contact function or 📞00800 9 77 77 777 and let them look into this for you. Best wishes.

Precious

The App is user-friendly, only a few clicks and your service appointment is set! I'm happy 😊
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Thank you very much for your kind words. We are glad you are enjoying it! 🤗

Mehernos

Terrible. N ot anythng like a Mercedes. It needs lots of work, thought and planning. Its frustrating at the moment.
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We are sorry to hear this Mehernosh, if you ever have any other additional feature suggestions, questions, or app performance issues, we are always available for you via the in-app contact function. Thank you.

Enda

Downloaded app - loads of videos, don't see any telling me where to find the remote lock for the car, find my car or send map directions to car. These were very useful and made the app the envy of others. I would not be booking a service with my local Mercedes-Benz dealer for reasons provided elsewhere.
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We thank you for your feedback Enda; our app developers will see this! If you ever have any other additional feature suggestions, questions, or even app performance issues we are always available for you via the in-app contact function. Take care and have a great day further!

nikolay

very convenient for service appointment and track keeping
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How lovely to hear this nikolay, many thanks for taking the time to review the app! ⭐️

Luk

So far I see no way how this app could replace the Me Adapter app... I'm curious if it will change by the date Me Adapter is discontinued.
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Hi Lukáš, Mercedes-Benz is focusing on future digital products. Unfortunately, this implies that not all Adapter functions can be supported in the future. With the Mercedes me Service App you benefit from online appointment booking or learn how to carry out minor maintenance on your Mercedes yourself with help of How-to videos.

PMar

Always gets to the last step and fails... tried 20+ times. Can never book an appointment
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Very sorry to read this, please give our colleagues a quick call and let them check to see if they can help with this. They can be reached via the in-app contact function or 📞00800 9 77 77 777. let us know how you got on; we’d love to hear! Best wishes.

Gerard

This would be so much easier if the option was to change to English in the booking process. Normally this is only a click option but not available with this app.
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Thank you for the suggestion Gerard! We will pass this on to our app development colleagues; they always appreciate app improvement suggestions. Best wishes.

Ye

Good app but could be better IF 1. there is an option to change language to English (disclaimers are already in English so why not a little more), and 2. ability to automatically pre-select preferred service partner when scheduling for service.
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Hello Ye, thanks for the feedback. The Service app takes the current language setting your phone is using, for your second point regarding the service partner we will pass this on to our app development team. They always welcome app improvement suggestions! If you have any questions we are always available to help via the in-app contact function.

Gabe

The app is useless. Booked a recall service from their sent mail, all good. Until they call me back to reschedule the appointment, it showed free time slots and was scheduled in the wrong department-at least in the proper town. Could have saved myself the smartphone fiddling and call directly, old-school.
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Hi Gabe, thank you for your feedback and apologies for the inconvenience. Please contact our colleagues via the in-app contact function and ask them to check this out for you. Please let us know via an updated app review when they have fixed this for you, we would love to hear that all is now working correctly. Thank you.

Jim

Couldn't find a Mercedes dealer. It's been in business about 50 years and 1 km from my house. App deleted and I'll Google the phone number. Follow up. I live in Germany. Deleting the app messed up the rest the Mercedes.me app and deleted the info for the registered car
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Hi Jim, if you install the latest Mercedes me and the Mercedes me Service app then all “Official” dealerships will show in the app. The reason it may not show in the Service app is that it is possibly no longer an official dealership. If you need any info, give us a call via 📞00800 9 77 77 777 or 📞069 95307 399, we’ll gladly help you out ✇

DAwood

It has been a long time since I am using this app but and the Mercedes me. Everytime I update with a hope that the problems has been fixed but in vain. It never continuously shows all the details. Sometimes it does not not display the guarantee, sometimes it does not display mobilo status. In between it shows everything for couple of days and then again the same. On computer you see all the details at the same time. Plus on service menu, it does not tell which service is the next.
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We're really sorry for these issues in your app and we certainly understand your frustration. Have you reported this to our technical team? They have the necessary tools to look into this problem in order to solve it as soon as possible. You can contact them via the Support tab inside the app. We hope to hear from you soon. Have a lovely day.

Mikael

The app does not pick up any details on my cart even though I opened it via mercedes me app. when searching for a time slot it only produced a screen saying no slots available instead of showing the closest available slot. Also it was far from intuitive that you need to scroll forward in the calendar to find future slots.
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Thank you for your comments Mikael, we will make sure that our app development team are made aware of these. We really value all feedback as this very often produces positive changes in the app and makes it more user friendly. Take care and have a great day further ✇

Rami

I am shocked, is it reasonable for a giant company like Mercedes that couldn't solve the problem of a small app that stops every time we start it, something very surprising !!!!! This problem has not been solved two months ago. The operating system that works on my mobile phone is Android 10
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Hello Rami, we are very sorry to read of this problem. Please contact our Mercedes me team via the in-app contact form, call function or via 📞00800 9 77 77 777 and they will be able to assist getting the app functioning correctly for you. We’d love to hear from you again when this issue has been resolved by our colleagues. Best wishes ✇

Marcell

Dealerships are not updated. Booked a service for NMI old fort road for today only to get there and the dealership is closed down. The app still allows service bookings at this closed branch for the rest of the year.
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We sincerely apologise for this Marcell, we will forward this to our South African colleagues and ask them to update the site accordingly. Thank you for making us aware of this and again we are very sorry for your wasted journey. Best wishes and take care ✇

Maria

Doesn't let you book appointments within next 30 days, only after a month, even though a dealership has plenty of spots available. What is the purpose of this? And appointments in a dealership are not synced and you keep getting annoying reminders about a service to schedule in the car.
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Hi Maria, we apologise for the inconvenience, your dealerships system may not yet support this type of appointment booking. This is being continuously worked on and availability increased. For the time being we can only ask you to contact them via the phone or make an online booking via the website. Thank you for your feedback and best wishes ✇

Ricardo

Everytime I try to book a service, I choose the service dealer, date, etc and it always ends with "something went wrong, try again later"...
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Hi Ricardo, we are very sorry to read this, please accept our sincere apologies for this inconvenience. Would it be possible for you to call our Mercedes me colleagues and let them look into this for you? They can be reached via the in-app call function or 📞00800 9 77 77 777, please let us know how you got on, we’d love to hear all is now well ✇

Lszl

Book an appointment or find Mercedes-Benz Partner nearby doesn't work. "Unfortunately, there are no Mercedes-Benz retailers in this area." The search by name of my preferred partner gives no result too. I have reported this via application including screenshot. Mentioned that I don't want an appointment, just testing. Guess what I've got back from Mercedes me connect Support (I’m quoting): *"Unfortunately, the appointment booking is currently not available and there is no timeline when it will become available and functional again. "* Basically, they don’t care at all. It's a joke? I don't know if I should laugh or cry?--------------Update-------------Eventually (perhaps thanks to this review), I got an email to give them more information and the “second level” (whatever that means) is working on it.--------------Update2------------- Got an answer: ".. the best way to book an appointment is directly through a dealership and not on the app." --->>App is useless, Back to 1 star. :-(
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We're glad to know things are being investigated now, László. We'd love to hear from you in the future via an updated review. Thank you for your attention and time. Have a nice day.