Application has improved user experience, enhanced security and bug fixes
Phone and Pay Parking App SCREENSHOT
Phone and Pay Parking App DESCRIPTION
Phone and Pay offer parking payment in hundreds of parking locations across the UK, where you see the Phone and Pay logo.
With the Phone and Pay parking app you can now pay for your parking and even extend your stay on the go without returning to your vehicle – making your life much easier. You can also register to use the service and view your parking history, useful if you need a reminder of parking location numbers!
The features include:
· Locate your nearest parking facility via GPS
· Store favourite locations
· View recent bookings – including a 2 touch “book again” facility
· Add, remove, edit, select or delete vehicles from your account
· Set a default vehicles on the account
· Park 2 vehicles on the same account simultaneously
· Include an email address for a one-touch instant payment receipt
· Add, remove, select or edit multiple payment cards – ideal for those who use the service for both business and pleasure.
· Change your pass code and SMS settings instantly
· Once-touch share your location with friends or colleagues
· View our FAQ’s, terms and conditions and our helpful video on how “Phone and Pay” works
Better communications – helping our customers to communicate with us:
· A link to our Facebook, Twitter and LinkedIn
· Call us now button
· Email us now – direct from the app
Service Charges may apply:
Users will be levied a small convenience service charge depending on the type of transaction undertaken. Please note the SMS receipt and reminder options may be automatically switched on during the initial registration process and are often charged at 10p each. Please see signs in the parking place for further information.
To learn about how and why we process your data including your rights go to www.phoneandpay.co.uk/privacypolicy
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Phone and Pay offer parking payment in hundreds of parking locations across the UK, where you see the Phone and Pay logo. With the Phone and Pay parking app you can now pay for your parking and even extend your stay on the go without returning to your vehicle – making your life much easier. You can also register to use the service and view your parking history, useful if you need a reminder of parking location numbers! The features include: ·Locate your nearest parking facility via GPS·Store favourite locations·View recent bookings – including a 2 touch “book again” facility·Add, remove, edit, select or delete vehicles from your account·Set a default vehicles on the account·Park 2 vehicles on the same account simultaneously·Include an email address for a one-touch instant payment receipt·Add, remove, select or edit multiple payment cardsideal for those who use the service for both business and pleasure.·Change your pass code and SMS settings instantly·Once-touch share your location with friends or colleagues·View our FAQ’s, terms and conditions and our helpful video on how "Phone and Pay" works Better communications..
Probably one of the worst app experiences I've had. Would not let me register any cards (tried with three!), although still managed to take the test 1p out of one bank account. Did not recognise the car park code, despite it being a four digit code copied directly from the sign in front of me (and why doesn't it let you search by name or location for ease?). Tried phoning them and couldn't complete anything that way either. Tried the text option and that didn't work. Paid in cash. Uninstalled.
Marcus
Dreadful. Loaded the app, tried to register as it was my first time using it. Couldn't get past the SMS receipt option as my screen locked. When I used the back arrow, it took me back to sign in/ registration page and I had to start registration all over again. Uninstalling and reinstalling had no effect , just the same result. That's an hour and a half at least of my day wasted,and the fuel it took to get to the carpark that I couldn't use.
Ian
Very Poor App. Too complicated to use and very bad performance. I compare this to the app for my city in Brazil. When I park the car, GPS knows the location, no need to find a number on a plaque. When I leave the parking I say I left and unused money is refunded. This does NOT do this. Worse, 4 minutes after the end of my time it still showed 2:18:35 remaining and counting down. Hopeless!
Michael
Long time to set up in the car park, had to do it twice before I was registered. Then when booking the parking it gave me an error and then made me wait a couple of minutes before giving me the same error again. Completely useless, paid by cash in the end (and you have to pay an additional service charge for using the app). Won't use this again.
David
So, from reading the reviews I'm one of the 'lucky' ones. My car, etc, is registered. However, if I pick to park for an hour or more the app defaults it back to an half an hour. Unless you notice this you could end up with a whopping fine. It's this by design just to catch people out?! I imagine their workaround is the fact that they do text you to tell you when you're nearing the expiry time. Pathetic what they'll do to get extra money out of people
Scott
Literally the worst app I have ever had to deal with. Constantly crashes and can constantly states your password is incorrect. Even when you change your password it still won't accept the new one. Clearly judging on the reviews the don't bother listening to feedback and never fix these problems. I'd just find somewhere else to park and save yourself the bother.
Jeph
My initial review was 2 stars: "Very buggy, keeps crashing when I try to pay for parking." Since I wrote that they have updated the app and It logged me out which, took ages to get through to the payment screen, when I finally got through it wouldn't accept the booking. By this time it was impossible for me to return to my car. £25 pcn heading my way, cheers guys.
david
You arrive at the car park. None of the machines are working and there's a sign telling you to pay by downloading an app. Of course you are going to be annoyed and frustrated when you arrive at this app. But let's put that one side and review that actual app. Is it any good? No, it is completely awful. No option to change the language. Requires way too many permissions. Asks for you name, mobile number, car reg, email address, card details. Constantly poorly written pop ups. Just awful.
Guest
App keeps crashing. Not able to book parking. Tried the text msg method and again that failed. Their whole system needs an overhaul. Utter rubbish. Had to revert to using cash in the end. The app some times crashes without an error message so I've used it in the past tried to 'book' my parking assumed it had worked only to find no record of that session. Pretty sure I'll get a fine through for that. Maybe that's their plan all along.
Guest
Let me paint a picture for you. I currently park in the same car park twice a week for physio. The first time I paid with change. The second time I thought I'd use the app so I didn't have to get change each time. So I turned up to ensure there was a space. Parked the car then got the location. Tried to pay via the app and it crashed almost every time. In face it has only worked once. So I panicked as I had physio. So I went in and ended up having to ring to pay for parking whilst I lay on tble
Guest
This is the worst app on the store. When you're at a location the app doesn't show the road you're on and instead shows all the parking locations in the area. After you have found a parking meter and got the code it will accept it. Then once you have paid, your active sessions do not show up in the app. All you have is a text. Furthermore today i have been charged twice for parking and I can't see any sessions in the app. Ridiculous
Guest
Only tried it once. Crashed every time I pressed the "Book" button. Tried it about 3 or 4 times. Each time it would just crash and I restarted to check the sessions to see if it had actually done it. But nope. No sessions or anything (just hope it didn't end up charging me for each failed attempt). Pure luck I happened to find change in the car to pay instead. Complete and utter useless waste of time.
Guest
a really great idea but very unreliable -- keeps crashing which is hugely stressful when you're trying to get a train. reliability should be one of the key features of this app. also faqs link not working so couldn't find info on what to do. Update: I would actually describe the app as dreadful. It crashes constantly and gets stuck loading for minutes at a time. In the past the problem has sometimes been my card number but rather than sending an error message so I can fix it the app just crashes
Guest
Hugely convenient - when it works. I use this app daily, and sometimes it works but usually not. Whether trying to add a new vehicle, payment method or just pay to park my vehicle, I am usually met with a "Please wait" message for up to a minute before being returned to the home screen without a successful transaction. This morning it took over 20 minutes and as many attempts for a successful transaction. It definitely needs a bit more work, as it's unreliable in its current state.
Guest
Awful! Tried to pay for parking twice. Both times it is not clear whether the payment gone through. Support clearly stated on the request that neither times it did actually go through. At one location it is the only way to pay for the parking and now I will probably get a fine. the second time I ended up paying with cash (as card payment did not work either). Do not use it or you can easily get a fine.
Guest
Good when it works... The app can be hit or miss, but worst of all is the inability to access records of reciepts. I park a lot whilst traveling for work and need receipts for expenses, the problem is it is hit or miss as to whether you get an email receipt, and nothing is stored in your account on the app. If the developers could fix that it would be a huge improvement!
Guest
Visiting Liverpool for a few days where P&P in operation. Downloaded app as I wanted to be able to pay for additional car parking from hotel. Tried twice and on both occasions got a "please wait" message and went no further for 4-5 minutes. Had to resort to telephoning. First experience of the app is a really bad experience. No surprise though as a traffic warden who helped me when I first parked my car informed me the system frequently does not work as intended.
Guest
Useless app. Worked maybe a couple of times, now doesn't work at all, no matter how many times I reinstall and set my card details up. Now makes me late for appointments while I try to get it to work, or fuss about waiting on the phone. When you see this app on the meter on the car park...don't bother, spend the time going to a shop and get the right change.
Guest
Does not work on my Samsung S8. Just crashes when you tap to confirm a parking session. Thus not able to park, causing massive disruption, so the whole point of the app was completely defeated. Needs the bugs sorting in a new version ASAP. As it is, it is just a useless icon taking up memory on my phone with no practical application in the real world. All the Local Authorities using it should migrate to a different app as people are not being able to park when this is the system in place. Absolute FAIL.
Guest
This is the worst park and pay app I've used and unfortunately it is the only one used by London Borough of Havering. It crashes everytime I've used it and nothing happens when feedback and crash data is sent. I don't want to being carrying coins, isn't that the point of the app?? The machines rarely work too. I've used other apps for areas inside and outside London and I've never had issues, I'm usually paid up for parking within 2 minutes. Sort it out please!!!