Gojek

Suck services! So unreliable.! My booking was 12 mins away & the driver cancelled me upon arriving - 2 mins away !!! Yes, u r more reasonable price but is useless when u have such kind of services & I have to make another booking at a higher price. I have a work appt and ended up late! This happen more than 5 times.! This is so unreliable! Wasted my time!
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Hi Yuzuki San, sorry for this. If you experience problems related to Gojek services, please share them with us via the Help menu in the Gojek application so that our team can help check them. We will be happy to help. ^Meta

The Devs have budget for annoying pop up ads on other apps. But no meaningful fixes on: confusing mess of an UI, map update, GPS error, ridiculous auto pick-up map point, ordering just a little far from the road will give you the farthest possible driver, infinite order, cancel error, server busy that results in major errors, ext. Suspiciously limited, stiff, and confusing help selections where it's really hard to get a direct help link. And it'll probably a bot who answer back this rant.😡🖕
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Hi Revan, we're sorry for the inconvenience. Regarding these problems, please report them via email to customerservice@go-jek.com by attaching the code psr-23-03-0412-55173 in the email subject so that our team can help check further. ^Viska

I think you have to fix the glitch on your App. The destination on your driver's App is totally different from mine. In the end, the driver told us to cancel the trip because he dare not to take me to the destination I have selected on my App.
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Hi Celine, thank you for your review and we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. If you have any other questions or issues, please visit the 'Help' menu in your Gojek app.^Meta

Horrendous support, if you face an issue with their service, be prepared to be ignored and diverted in circles. Worst service app of the century. Unsafe, and insecure ride sharing service to use for both local and oversea. For the record, should change the word 'support' to 'resistance' instead.
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Hi Nicholas Ooi, thank you for your review and we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. If you have any other questions or issues, please visit the 'Help' menu in your Gojek app.^Meta

Gojek app created a fictitious booking (to head back to my pick up location) under my account after I have reached my destination. As I did not need the booking, I have made a cancellation and was charged a cancellation fee. Upon raising the dispute, a 30days voucher was issued that was back dated. Why wasn't this refunded but instead I'm provided with a voucher that comes with an expiry? Indeed a true scammer.
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Hi Alvin, sorry for the problem, if you experience problems related to Gojek services, please report them via the Help menu in the Gojek application so that our team can help check. We are waiting for the details of the problem. ^Viska

My go car order always cancelled by the driver, and the more they cancel my order the price went up. Their driver cancelled my order 8x which the destination are only 9-10km at most, and my price went up from like 60K to 130K. If you want to use gojek for car pick up you better use other app such as grab or mybluebird
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Hi, sorry for this. If you experience problems related to Gojek services, please share them with us via the Help menu in the Gojek application so that our team can help check them. We will be happy to help. ^Meta

MAJOR BUGS: Recently I've travelled to different city after using it over years in previous city. Try to use it now but the location being kept is from the old ones and now I can't find ANY of my destination via searching. This is very strange when your apps HEAVILY rely on user location, but the location itself is being cached or something and not dynamically picked up from user's current location.
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Hi Fabian, we're sorry for the inconvenience. Regarding these problems, please report them via email to customerservice@go-jek.com by attaching the code psr-22-363-0229-01215 in the email subject so that our team can help check further. ^Viska

The good news is the app getting fast at responding, but the weird thing after update why its need 'confirm' from delivery to pick up service,the old way is best,just touch than its change. Another one is when we use promos at the promos page its blinking too long,wasting time.
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Hi Freakie Punchs, thank you for your review and we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. If you have any other questions or issues, please visit the 'Help' menu in your Gojek app. ^Meta

Overall is great. Just having a single concern. Why should the phone vibrates everytime I type a character for item's name on GoShop order? It's kind of annoying and sometimes like a false notification.

Map control is very uncovinient. I want to see the position of the driver relarive to me, auto changing the zoom level is really unnecessary, also i want to see the map full screen not 1cm inbeetween text i dont care. There is a bug where after an incoming unanswered call through the app music playback stops untill you force stop the app
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Hi Anton, we're sorry for the inconvenience. Regarding these problems, please report them via email to customerservice@go-jek.com by attaching the code psr-22-356-0557-17189 in the email subject so that our team can help check further. ^Viska

Hello GoJek! I've been using Gojek for more than two years or more. Before I did the update, I had over 750 XP points. However, after I updated the application, it said something about maintenance. But, all of a sudden, my points became just 200 XP. What do I have to do? Who should I contact? I hope there is clarity and compensation for this problem. Thank you
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Hi Achmad, we're sorry for the inconvenience. Regarding these problems, please report them via email to customerservice@go-jek.com by attaching the code psr-22-356-0617-29947 in the email subject so that our team can help check further. ^Viska

Still buggy on Gofood collection dishes. It always said "server busy" and can't display all saved dishes. It looks like an unuseful feature if you didn't solve it. Need improvement to eliminate the bugs and to make it lighter and faster.
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Hi, we're sorry for the inconvenience. Make sure you have a good internet connection and you're using the latest version of the Gojek app. If the problem persists, please report this to us by clicking the link https://gjk.id/8 in your email using your Android phone and attach the code psr-22-353-0307-34573 in the 'Tell us more' field. -Viska

Have been using gofood in the past few months and overall its pretty good (minus the occasional lag between where the driver is on the map and where he actually is). But theres one main flaw in the order page, specifically with the random pop up reminding us to check our order before confirming it, my problem is not with the pop up itself but with when it pops up. instead of making it random, it would be better to make it pop up if theres no voucher applied
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Hi, thank you for your review and we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. If you have any other questions or issues, please visit the 'Help' menu in your Gojek app.^Meta

so far they already do a great job but unfortunately when it's time to cancel the order, the option to "fill the box why you cancel the order" is not there... today i order something but i cancel it because the restaurant is jam packed! but the option is not there ... nor the option to custom complain... Edit 1 : ( gotta drop the rating to half star (1 star because there's no half star) edit 2 : the discount did work and changes to 2/10 stars but the feature not like on the past
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Hi Maulana, thank you for your review and we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. If you have any other questions or issues, please visit the 'Help' menu in your Gojek app.^Viska

Service itself is good, but the app is littered with issues. After months of using the app and multiple updates rolling through, unfortunately, I'm still unable to change my account info, and now I can't even log in on a new device since my number never receives any login link for some reason. Please at least add the ability to log in via email/user ID after registering and verifying phone number.
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Hi Ali, we're sorry for this. Before you login, please make sure you're using the latest version of Gojek app and make sure your account doesn't have any issues. If the problem persists, please share us the detail via email at customerservice@go-jek.com and write this code psr-22-337-0650-19855 as the email subject. We'll be glad to help. ^Viska

Cost too much! You guys has raised the price of the actual menu and now asked for app development fee, not to mention the actual driver's fee, like what the heck! Oh don't forget the connection is really the worst everytime I'm trying to order or to use promo. Bleugh!
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Hi, we're sorry for the inconvenience. The report you submit will be input for us to continue to improve the quality of our services in the future. If you experience problems related to Gojek services, please report them via the Help menu in the Gojek application so that our team can help check. ^Ardi

It was really great app, but recent taxi order turned to be a big loyalty loss.We have changed our taxi route during a ride, but still were charged for a full amount of money.Support is really low responsive so I was forced to spend time trying to get a feedback and one of them told me that even if I change my 5 hours ride to a 15min ride - I'll still be charged for a full amount of money.It is really awful.So I'll rate it as 1 star until I get a refund.I'm really dissapointed.

I've been using this app for years and recently it's been choosing longer routes even though the usual route works fine. It's really frustrating because the price is 30% more expensive from the usual route. It feels like the app is blatantly forcing the customer to pay more. Until this is fixed, I'll have to use another ojek service.
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Hi Kadzia, thank you for your review and we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. If you have any other questions or issues, please visit the 'Help' menu in your Gojek app.^Viska

The new interface is the worst. It's not intuitive and user has to click several times to go to your payment mode and everytime you have to choose which mode you'd like to use. Update: not everytime but on RANDOM the payment mode is shift to cash. The app is now much slower too.
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Hi, we're sorry for this. Make sure your GoPay account is not experiencing any problems and you are using the latest version of Gojek apps. If this issue persists, report this via the Help menu by typing "I Can't Use GoPay" in the search bar, and attach #AR21-7761 in the Tell Us More field in the form. We'll be glad to help. ^Meta

So far I had good experience using this app. One problem that usually bothers me is how the gofood calculate my location and the "near me" restaurant. I think it's like you draw a straight line instead of the actual road distance. Very often when i open the "near me" option it shows 3 or 4km but after i ready to check out it shows the road distance of 10km. Why? By fact the locations turns out not "near me". Maybe the system/technology to calculate the distance need improvement. Thank you.