App REVIEWS
I have a Pixel 7 Pro with everything current and up to date ... The ѴРИ makes the phone unusable. Skip it, not worth it. Literally shuts down data access, Bluetooth, etc... Google support suggests I need to update my phone... It cannot get more updated than what is currently available. The developer responded by saying use support ... The same support that recommends I update my phone and that's all they can do. So, again, do not bother with this app, it's junk. I want to love this phone
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Hi there. The Google One app shouldn't affect that. If you're a Google One member, try reaching out to a Google expert for more help through the support tab in the app or at one.google.com. Hope this helps!
Good benefits offered with subscription plans and other great features, but I have an issue with the ѴРИ it keeps turning off automatically. I don't know what's causing it, is this normal? I've literally tried everything from restarting my phone, updating and all other troubleshooting. Final conclusion don't use Google One ѴРИ. Not the safest nor does it work. I've even emailed customer support and they weren't able to do anything about it.
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Hello there. We do value your feedback - is there something specific that you think we could improve with the Google One app?
Horrible. SMS backup did not work for me so I contacted them. 40 emails back and forth later with their "customer service" department and they basically told me to piss off in the end. I would rate this app zero stars if i could. The only thing Google one backed up for me (you can tell by looking on the drive what is backed up by Google one) were MMS messages. But I lost those when I had to use the SMS backup and restore app to get my texts back. Their support was a joke.
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Hi there. Thanks for letting us know. We'll pass that feedback on.
Not sure I like this. It goes and uploads ("backs up") all my photos to Google Photos before I realize what it's doing, so then I have to find the setting to turn photo backup off and manually find & delete all the photos it uploaded to Google Photos. My phone data is already backed up through Samsung, so this app is unnecessary and a bit annoying for me.
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Hi, Jessica. Thanks for reaching out about that. We'll let the team know your thoughts.
I Wish the App appearance was more consistent across my devices. Each device shows different info and data, than the other devices. Some of them have all devices listed, some list half. Stove have clear "back up now" buttons, most don't. I don't know how to find my backed up data on any of them. And I pay for the extra data storage that I may, or may not, be able to find when I need it.
Google one stops my internet from working, both on WiFi and cellular networks. I loved it for a long time, but in the last couple of months it's been crashing my internet. It doesn't matter if I'm using maps, YouTube music, Chrome or even Gmail. Turning off the ѴРИ doesn't help. I had to delete the app. Only then the phone works as it should. It sucks paying $10 a month and not being able to back up anything on my phone. I had to switch to a non-Google ѴРИ too. Please fix it!
This new update is really disappointing performance features. It was better and impressive. Horrible steps you go thru and to get help. I ordered pics and all chopped up. With double prints just from changing/compare in a different view. As many photos I have. I don't see where space is being used. Magic eraser has erased from photo editing. Yes you deserve a different rating, you won't like it. Passed around without expert experience is very frustrating!
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Hi, Lisa. For your privacy, we can't troubleshoot or investigate account specific issues as a result of Play Store Reviews. We'd recommend reaching out to a Google expert in your app or at http://one.google.com. Thanks!
Took a break for a few months and it's still horrible. It has nothing to do with my provider since it happens with different WiFi connections. When turning ѴРИ off or losing wifi, the internet connection drops and freezes. Phone restart is required every time to regain connection to the WiFi or 5g. ѴРИ is a great idea, but connections (wi-fi and 5G) get disconnected and phone restart required.
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Hi, Matthew. That doesn't sound like it's related to the Google One app. We recommend reaching out to your mobile provider for assistance and troubleshooting.
Google1 is fugazzy!!! I have recently recognized that Google 1 has been charging my cards for two types of storage for some time. But it has not provided me with the correct chosen service. I have tried to communicate with Google1, but my concerns/complaints obviously go unnoticed and/or fall on deaf ears. A price adjustment and refund is definitely due. But of course, judging my several failed attempts for assistance; this will go in a lost or the oops file. This is ruining our apps image.
The ѴРИ is so bad that it's not even ready to be in beta. It constantly blocks connectivity when switching between wifi and cellular. A lot of times I can't even disable it (because it's preventing internet connectivity) unless I reboot the device. The backup features are quite basic but work fine.
I never installed this and have no use for it. Notifications are turned off but I still get a daily notification to backup my data with google. Then as soon as I open the app I'm spammed with prompts to upgrade for a monthly fee even tho Im nowhere near the limit. Everything they offer for a monthly fee can be done with free apps that are safer to share your info with.
I can't believe how upset this app has made me in the last few days! First off I have been using Google One for about a year and haven't had any problems until now. For some odd reason I have been charged for 2 subscriptions on the same account, 1 month apart. After contacting the support team, they assured me that my issue would be resolved and I would receive a refund for one of the subscriptions. Although they have issued a refund I can no longer access my account even though I'm subscribed.
App was working fine....even though it is very basic....but today it stopped working! As I attempted to turn it back on I am told it is disabled. So, when I go into the app settings to enable the app, the selection slide is greyed out and I do not have the ability to enable or turn back on the ѴРИ! I have a Pixel 7 pro and was using the app for free. If I have to pay for it, I will pay for a much better ѴРИ outside of this Google 1 version. The ѴРИ turned on 2 days later just as mysteriously??
Google One is so bad that it borders on malicious. Google explicitly says that this system will backup your apps, contacts, and messages so that if you get a new phone or have to restore your data its all there. Too bad that it doesn't work most of the time, and is so opaque that you can't see what the problem is. I cannot fathom that anyone could ever create a backup app that doesn't allow you to restore your data. Why in the world would I need to factory reset my phone to restore messages???
It's only been a short time. Everything seems good. (ONE) thing stands out is the new photo and video editing. In particular, the synthetic light brings the lines and colors into focus . As I explore, I will update this review. The editing features have made a big difference in the lighting, especially. The only issue is that I did not realize these features, when used properly, can take 3 to 4 times the space the original photo would have used. Everything seems to be a learning experience now.
I recently read an article describing Google One's ѴРИ as basic and slow. My experience so far has not reflected such. It is not the fastest, however, I'm easily pulling 400mbps. There is an emergency cutoff in the event of ѴРИ disconnection and the option to exclude selected apps from the service all together. The potential deal breaker for most is the inability to select your location. But if you're looking for a secure experience and incredible value, this may be the ѴРИ for you.
Google products across the board have a reputation of being above par, standard setting vs. the competition. Google One is no different. If I had to pick what I like the most about this app, I would say... Having a safe and reliable ѴРИ that can be toggled off and on by a switch in the notification panel. Download the app and see for yourself. ⭐⭐⭐⭐⭐
In general, this app is fine. The premium features are good on paper, but there is something buggy about the ѴРИ feature. Almost everytime I have it enabled for a long period, it locks up and stays enabled. I try to disable from the quick settings, but the ѴРИ notification does not go away. My connectivity starts to get worse. The only way to reset this is to restart the phone.
After months of repeated failed attempts at backing up my device success! Looks like whatever the issue was the most recent update resolved the issue. There's been no change with my firmware, amount of storage, or anything else recommended by the suggested article. Glad to see the issue resolved. My rating has been adjusted accordingly. Thanks.
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Hi, R. Have you tried the steps at https://support.google.com/googleone/answer/9149304 already? Hope this helps.
The ѴРИ refuses to turn on on Android. Works fine on the PC but will not even toggle on. Cleared data, logged back in, same issue. Rebooted, same issue. Installed two other ѴРИs and both worked as they were supposed to. I barely use any storage and paid for the year for ѴРИ access when needed. I realized it didn't work anymore the first time in months I needed to use it while getting my car repaired.
