INFORMATION

Updated:
BundleID:
com.olo.elpolloloco
Version:
3.3.4
Size:
124M
Category:
Food & Drink
Required:
Android
Rating:
Publish:
2024-03-11
Price:
Free
Developer:

WHAT'S NEW

• Skip the wait and Order Online
• Delivery, Curbside & Pick-up

El Pollo Loco App SCREENSHOT

【图】El Pollo Loco – Loco Rewards(截图1)【图】El Pollo Loco – Loco Rewards(截图2)【图】El Pollo Loco – Loco Rewards(截图3)

El Pollo Loco App DESCRIPTION

I hate free food (said no one, ever). Join the Familia to enjoy personalized offers, birthday rewards, and exclusive access to content, experiences, and new menu items at El Pollo Loco. With the app, you’ll earn points with every qualified food and beverage purchase to redeem for free food – all while climbing up our Loco Tiers. Start as a Pollito and work your way up to a Pollo Loco!

Use the El Pollo Loco app to conveniently order from the menu, save your favorites, pay in advance, request delivery, order catering, view tier status, and earn and redeem points for free food. Place an online order and either skip the line when you pick up, or order delivery direct to your door.

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I hate free food (said no one, ever). Join the Familia to enjoy personalized offers, birthday rewards, and exclusive access to content, experiences, and new menu items at El Pollo Loco. With the app, you'll earn points with every qualified food and beverage purchase to redeem for free foodall while climbing up our Loco Tiers. Start as a Pollito and work your way up to a Pollo Loco!Use the El Pollo Loco app to conveniently order from the menu, save your favorites, pay in advance, request delivery, order catering, view tier status, and earn and redeem points for free food. Place an online order and either skip the line when you pick up, or order delivery direct to your door.

El Pollo Loco App DOWNLOAD

Free DownloadGoogle PlayOfficial Website

App REVIEWS

Wilhelm

Constantly loses stored cc info. Looses track of near by locations. Have been only getting two dollars of burrito offers for at least a year. Burritos are expensive and small compared to Chipotle. This restaurant was meant for the every day person but now is priced for people with better taste that have much better options to go to. El polo loco... More like El polo no no!

Mike

can't put any order in. "something's wrong - error validating basket" I've been getting this message for months. uninstalled the app for months. reinstalled the app. still getting the exact same error message. website doesn't work either.. shocker. same exact error message.

John

I had an issue with the app in Feb. 2024 when I tried to redeem a $5 off reward, but the app glitched, and I lost my reward. I complained on the website and after a few days the issue was resolved. Kudos to whoever corrected that. That's the only issue with this app I've ever had of any kind. Hopefully the other similar recent reward issues that I haven't seen yet get resolved as well. I always order through the app and not the counter so it's all nicely integrated, and no receipts to scan.

Miguel

Rewards are stagnant -- and "My Rewards" have been the same for months -- theres a slight disconnect and room for improvement on the app for a more personalized experience and keep a steady flow of tailored rewards. I get better deals across the board by just asking for current coupons at the counter than by hassling with the app. Also, the policy that you cant cash out a $10 reward to pay for an order that includes another offer doesnt seem right. Earned rewards should be same as cash.

Smcwell

This is useless app. You cannot add reward from the selection when checkout. I have about 15k points not able to use it at all. I am stop buying elpolo loco for this reason. Should be addressed soon

RGee

Why are you guys making it hard to redeem rewards? Just as what previous comments here says i tried redeeming it and was going in a circle. Went to the store coz i gave up ordering on app, but when i tried to redeem reward it says i can only redeem a reward once a day, but i did not even redeem any reward yet! I feel like i was scammed with an offer i cannot redeem. Disappointing.

Maggie

I wish I could give the app a higher rating, but the reward system lacks so much. It doesn't consider screen timeouts and causes the reward to be expired if we don't redeem it within the hour or maybe even 30 mins. If we don't "use" the redeem code right away, you can't use it the rest of the day. The system will say you've used too many for the day. This part of the reward system really sucks if you wanted to redeem it the day of.

Caleb

Easy to use but no matter which card I use, it just tells me my zip code or address is wrong but shows a charge and refund every time. Not sure what is going on because I've used these cards for years and I'm pretty sure I know where I live. Glitchy app.

Michael

Usually this app doesn't have any issues but lately after the latest update, rewards and offers no longer works. When you try to add a reward or offer to cart before ordering it only gives you the option to redeem in store, if you try to add a reward or offer at the end when you're about to check out it tells you that you need add the reward or offer to cart at the beginning. It ends up being an endless loop and you can't get out of it so you just end up ordering everything for regular price.

Gerri

Horrible rewards app. Visited a location the other day, downloaded the app and found an offer for $10 off. I placed my order in the drive thru and when I igot to the window the reward was gone. I tried to reopen it and got an error that you can only redeem 1 reward a day. The girl at the window told me if you close an offer the app doesn't let you open it again. Waste of an app.

Zero

If they could find a way to mix some new and bring in some old app features that would be nice, back in the old app it was so easy to get free food now 1 meals drains about 25% of your rewards credits. Plus you can't scan the receipts to get points so that sucks, if they bring the receipt scan feature back i'll rate 5 stars

Joshua

First order app kept changing my order location from one restaurant to the other, ended up feeling dumb when I showed up to the store that was 2 miles to find out the order was submitted to a store 7 miles away, will probably stop using after this first bad experience

Stephani

Only one redemption per day?! I had a ton of points saved up thinking that I could treat myself and my kids to a nice meal one day. Turns out you can only redeem one item per day from your rewards. Why should it matter? I saved the points, let me do what I want with them. Guess I'll have to go back to getting Chick-fil-A on my lunches cuz their rewards system doesn't limit you like this. I'd rather save up for them. The only reason I gave 2 stars instead of 1 is cuz it is easy to order from.

Miguel

Used to be a good app,but now it sucks. Coupons doesn't work on scanner when arrive to el Pollo Loco ,but it takes away your prints that have accumulated on your account.

kaihsu

Alot people already said reward offer does not work., it says add items on cart then redeem on check out. No, after you add items n meet criteria, the offer never shown up. This happened last year. I contacted support. After couple week, the support called me n gave me 5 dollars back as reward. She said it's a known bug. People are fixing it. A year has passed, the problem is still around. I m not the only one complaining.

Adrian

This app no longer seems to work. I have ordered using the app before and it worked fine. Now it doesn't accept my debit card anymore. Gives me an error for invalid billing address or zip code. I have checked this info numerous times and I entered it correctly. I have no problem using my card to order from other apps, just these guys. This is frustrating since I'm trying to use my rewards.

Victor

It's an okay app. Could "improve." They changed it so that it's not possible to choose a point reward and a coupon at the same time!!! That's annoying and will definitely get me to come here less often. I think the "point rewards" should be treated differently than "coupons." Oh, and they raised the price of the tostada and the nachos 👎👎👎... I'm really disappointed. I was a "fan" and trusted El Pollo loco to be there for me for food.

Tom

The order menu is easy enough and the discounts for using the app are good except for the fact that you're saved credit cards never work and you have to re-enter all the information every time (so no timed saved using AP). The app also no longer lets me log in showing an error code. Forget it.

Diana

This app has stressed me out so many times. The online order system is always either not functioning properly or unavailable. What's the point of earning points if I can't even redeem them? Ridiculous! Also, sometimes I can't claim my offers on the app in store because it's online order only .... which again rarely works which at this point I'm starting to think it's just a scam.

Katrina

Not able to order. We have tried on multiple androids and each has the same problem. When checking out we get an error about the basket and can not actually finish the order. Very frustrating! I have ordered from the appin the past and it was okay, but it no longer works.