I have tried this app on three different phones and it will not recognize the applicant's face. I tried different angles, lighting, front and back cameras, and made sure the person was correctly in frame. This would be less frustrating if there was a way to submit photos for manual review, as this is becoming a burden for the applicant because their claim can't be processed.
Oops "something went wrong". Guess what? Your app doesn't work. I am wondering how much data and pic ID's you gathered from your elderly "future fraud victims"?? You take a pic of the face, your ID and it doesn't go through...iy says "something went wrong, try again", over and over. Unbelieavable that institutes direct us to use such suspicious and unreliable 3rd party sources. Shameful!
Followed instructions very carefully. Tried taking photo of my 100 year old mom at least a dozen times. It simply does not work. It is extremely frustrating.
Takes a very long time to register an image (tens of seconds, seriously) making it almost impossible to aim at my father's face. Switching between front and rear camera also very frustrating.
This app is difficult for seniors to use. There are too many details to read, especially with the user agreement and privacy policies. Worse yet, the photo process for the personal document shows a super zoomed-out result, making it hard to tell if the photo that was taken was clear.
DIDN'T WORK AT ALL!!! I did tens attempts to send photo with this "Application" with three different phones and numbers. No one successfull atempts - only message SOMETHING WRONG WENT TRY AGAIN.
You should learn how to write applications
Unfortunately, the camera functions don't work at all. I tried on two different phones. The face does not appear in the frame, the document does not appear in the frame, there is a huge lag, so you end up capturing a weird corner of the face. To top it off, it makes you start over every time there is a glitch, so even if you miraculously took a selfie, you lose it if the document isn't captured. Which it isn't.
By far the worst application I've ever seen. I imagine that there are phones out there where it's working but I've not seen any of them.
Face capture does not work.
Worst app I used in last 5 years. Not possible to make a picture pf laminated docs. Doesn't allow zoom or set quality of picture. 3 computer savvy people spent 1.5 hrs to submit 3 pictures. Rejected
It doesn't work on two mobile phones.
The worst app ever, it just doesn't work.
I'm having trouble with the stupid picture taking
The worst app I have ever used. 0 stars. After multiple attempts, all unsuccessful, it sent me to the beginning having to reenter info. The majority of people needing to use this app are over 85. The website experience was no better.
This app is the terrible. Not only does it open up a website the website makes it nearly impossible to verify people. At the very least it should allow people to take a photo of their relative being verified with the back camera. Also an option to upload say a photo of the person with say a newspaper &date would also be nice
PC of garbage, trying for 1 hr with no luck of taking 1 pic.
Terrible, does not work, tried for an hour to do verification, it starts reading the face and fails
Not an actual app, just a link to a website. When asked for camera permissions on this website - click the lock icon in adress bar to allow it.
It just opens the website in a browser. Nothing more. It doesn't even have a custom icon!