INFORMATION

Updated:
BundleID:
com.routethis.networkanalyzer
Version:
1.22.10.14
Category:
Tools
Required:
Android
Rating:
Publish:
2022-10-13
Price:
Free
Developer:

WHAT'S NEW

Bug fixes and improvements

RouteThis Helps App SCREENSHOT

【图】RouteThis Helps (Route This)(截图1)【图】RouteThis Helps (Route This)(截图2)【图】RouteThis Helps (Route This)(截图3)

RouteThis Helps App DESCRIPTION

Only run this app if you’ve been referred by a support agent and they’ve provided you with a code.

RouteThis Helps runs a variety of network tests and diagnostics and allows you to share them with the support representative who’s working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your product!

Note: The Android location permission gives us access to additional network data

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RouteThis Helps App DOWNLOAD

Free DownloadGoogle PlayOfficial Website

App REVIEWS

Gypsy

Starts scanning and then just stops and does nothing else. No error message, nothing

Gary

I went to the app due to poor technical support. First thing the app asks is for a code that technical support was suppose to give me. What a complete waste of time and effort. I will be leaving Primus of they don't make amends!! (If I could give 0 stars, I would)

Ryan

Wow, this is a scary app. Scans your network for a couple of minutes, and then tells you literally nothing. My results said my internet speed was too slow because it was -1MB. Yep, NEGATIVE 1 MB. Ummm, sure. The privacy concerns are valid. It compiles a list of all of your devices on your network and sends it off to their servers with all of the details such as MAC address and your precise location, which it requires. Really sketchy stuff, I would refuse to install if asked to.

Leane

It says I purchased something? Blink sent me a link. I didn't agree to buy anything. Please help

Anthony

What a waste of time. Route This was right beside the modem and telling me there was no internet connection but two phones, an IPAD and Alexa were all connected and working just fine. Not able to resolve my problem of two Blink outdoor cameras not being recognized by Blink using either the QR code or manually entering the serial number. Frustrated!!

Tiffany

I had zero problems connecting to my wifi initially, this does not address why I cannot connect module to my wifi now

Jo

Couldn't even get the app to open. Just shows screenshot. No idea what I'm doing wrong. This is no help at all. 😞

Joan

Won't except the code. Only allows 4 characters. I was given 5

msms

How can you enter a code from the rep when it says ro try this before calling? Plus every time we have called no one ever answers. We just hear that all agents are still busy helping others. This is a nightmare!

Joe

What a waste of time. It showed my connection was good, then asked what my issue was. I answered " connectivity" It then gave the canned answer "internet connection quality to external sites (eg: Google) is poor. You may need to reboot the router". So, my issue is that my doorbell doesn't connect to Google?! As others have said, that is what Wyze support then reads back to you verbatim. This app exist solely to give product support, that have no technical background whatsoever, something to read

John

Thank you for that App 'Blink', it solved my Video Doorbell problem. I don't think it tells all the truth as it said my broadband was very poor! Other app's say my broadband was excellent. I am not going to grumble it did what it says in this app.

Mark

Trying to diagnose my Wyze cams all showing offline half the time. Ran this app per Wyze help page. Shows my wireless connection as nearly perfect. Yep, Wyze is garbage, but this app did not help in any way.

Tiffany

No use at all. Also it says to use this before contacting customer support but you have to call customer support to get the password to even log in so....

Marne

Kind of cool but the 1st time which notified me there was a problem but when I fixed the problem and then tried to go back in and rerun the scan from the beginning it doesn't give me that option it starts at step 2 which is to put it next to a device you're trying to have problems with. Very frustrating. We'll not start back at step one even after uninstalling app and reinstalling

Jamie

I called customer support for my TV and he wanted me to download this app. My cell phone wouldn't even download the app due to some other app settings so I used another phone and got it downloaded. It said to put my device right next to the TV but the location settings on the app aren't working right so it kept telling me to fix the location settings but everything was already on. The IT guy had no idea either so we couldn't use it because it's a useless piece of junk.

quiapodz

This app is off. All my cameras have full bars showing for sync module and wifi, yet this app says I have a poor connection for my floodlight camera. It worked fine before the new Basic Plan was added. Now it doesn't connect. I tested the area with one of my older Blinik cameras (XT2) and it is connecting just fine with full sync module and wifi. My doorbell camera works great, full connection, recording and storage. It's using the same area so I know there is a great connection yet the app says I only have 1 mb of speed. My testers say I have 126 mbs dowload and 5.6 mbs upload.

David

Seems to collect a bunch of data but gives no option to let you see what it collected. It says it is scanning my network, but what does that mean? Does the service now have a list of everything on my network? Activity? Apps I've installed? I really feel hostage to this app since it's part of third-party troubleshooting scripts, but I have no idea what privacy nightmare it is creating for me. Please disclose and give me the option to withhold information I don't want to share.

Sterling

Extremely invasive. Scans your network, collects information about your devices and location, then ships it off to who knows where without even showing you what data it collected. I recommend staying away. It's not like the support reps even know what to do with this data.
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Hi Sterling! Our app captures general data about your network. There is a link in the app where you can see a full list of what we gather and our privacy policy is linked in the app description too. All information is securely sent to our partners support team so they can help troubleshoot your issue quickly. They can also share the info with you.

Guest

Don't what info they're getting other than up and down load speed, though seems low. Also, instructions say to put your phone next to the device at issue, then says to confirm the problematic device is next to your router. It's one or the other, and in this case, my bot vacuum is on the main floor and router on 2nd. Instrux are vague.

Guest

Tech support used this over and over. They weren't able to give me any useful feedback or fix the problem despite the amount of time this app takes to "analyze the network". It also doesn't tell you anything about the results to see if tech support is only giving excuses for their poor products. And, I have no idea of what information was passed to third parties. Apparently, none of the information was useful to tech support as they didn't fix the issue.