INFORMATION

Updated:
BundleID:
com.samsung.android.oneconnect
Version:
Latest
Category:
Lifestyle
Required:
Android
Rating:
Publish:
2023-02-23
Price:
Free
Developer:

WHAT'S NEW

In order to provide you with better service, some features have been improved in the new version.

If you connect the SmartThings Dongle to a TV equipped with the SmartThings Hub feature and turn on the Hub feature,
you can add various IoT devices from the mobile SmartThings app.

SmartThings App SCREENSHOT

【图】SmartThings(截图1)【图】SmartThings(截图2)【图】SmartThings(截图3)

SmartThings App DESCRIPTION

Quickly and easily connect and control your smart home devices through SmartThings.
SmartThings is compatible with 100s of smart home brands. So, you can control all of your smart home gadgets in one place, including your Samsung Smart TV and smart home appliances.
With SmartThings, you can connect, monitor and control multiple smart home devices quicker and easier. Connect your Samsung smart TVs, smart appliances, smart speakers and brands like Ring, Nest and Philips Hue – all from one app.
Then control your smart devices using voice assistants including Alexa, Bixby and Google Assistant

[Key Features]
– Control and check in on your home from wherever you are
– Connect your smart devices across many different brands to work together by setting ‘scenes’
– Build routines that are set on time, weather, and device status, so your home runs smoothly in the background
– Allow shared control by giving access to other users
– Receive status updates about your devices with automated notifications
– Use SmartThings in your car with Android Auto
– Control SmartThings connected devices directly in Samsung Galaxy apps (phone, clock, weather, gallery, SmartView)
– Talk to your devices using Bixby, Alexa or Google Assistant
– Test new features such as Universal Remote Control, Galaxy Upcycle in SmartThings Labs.
– Locate your missing Samsung Galaxy devices (smartphones, tablets, watches, earbuds, smart tags, S-pen, PCs) anytime, wherever they may be. utilize the Galaxy Finding Network to find your offline devices.
– Track, monitor and save money on energy with SmartThings Energy. See how much your home and compatible Samsung devices cost to run, and try various energy saving features, such as AI saving mode, or schedule devices to run during off peak hours.
– Receive recipe recommendations by scanning meal kits, wine, and meat. Plan, shop and prep meals with the help of SmartThings Cooking

※ SmartThings is optimized for Samsung smartphones. Some features may be limited when used with other vendors’ smartphones.
※ Some features may not be available in all countries.
※ You can also install SmartThings on Wear OS-based watches.
※ SmartThings for Wear OS is only available when the watch is connected to a mobile phone.

[App requirements]
Some mobile devices may not be supported.
– RAM size : 2GB over
– Galaxy : Smart View to support screen mirroring

※ App permissions
The following permissions are required for the app. You can use the app without optional permissions, but some functions may be limited.

[Optional access permissions]
• Nearby devices: Used to scan for nearby devices using Bluetooth Low Energy (BLE) (Android 12 over)
• Location: Used to find nearby devices using Bluetooth or BLE and to automate actions using GPS (GPS is optional)
• Camera: Used to scan QR codes
• Contacts: Used to get phone numbers of your contacts to send text message notifications
• Microphone: Used to provide voice control features
• Storage: Used to save data and to transfer files and content using the app
• Phone: Used to make calls on smart speakers and to show information about the sender when sharing content with another device

SIMILAR to SmartThings App

Discover how a connected life with ThinQ makes your life easier.
Connect your washer, air conditioner, TV, and other appliances to the ThinQ app.Get away from the busy routine and enjoy a relaxing home life with smart ThinQ. ☕■ Get immediate notificationsThe ThinQ app will keep you informed with all notifications you need so that your laundry will not smell musty or your pizza in the oven will not get overcooked. ThinQ will periodically diagnose the state of your products by itself.■ Control your home from anywhereYou can check the indoor temperature of your house and turn on your air conditioner even while you are out. You can also remotely run your washer from outside and proceed with the drying process right after coming back home.■ TV remote control in my smartphoneChange TV channels and adjust the sounds with the ThinQ app. You can enjoy your mobile content in your smartphone gallery on a TV screen. You can also use the Magic Remote feature with your app.※ The availability of products and services may vary depending on the models you own or the region/country you reside in.■ ThinQ will automatically access..
Your home in your hand
At Google Nest, we make products that are beautiful, helpful and easy to use. The Nest app is no exception.Control your Nest thermostat, arm and disarm your Nest Secure alarm system, see your home with Nest Cam, and get an alert if Nest Protect goes off – all in one place. And receive notifications on your Android phone or tablet.Nest uses sensors, algorithms, and the location of your phone to do the right thing automatically, turning off the heat and turning on the camera when you leave. Forget to set the alarm? It will notice, and send you a Remind Me alert.Nest Learning Thermostat and Nest Thermostat EThermostats that program themselves to help you save energy.- Change the temperature from the subway or the sofa using your phone.- See how much energy you used, and why.- View and edit your schedule.- Get extreme temperature alerts before your home gets too cold.Nest Secure alarm system- Arm and disarm your home remotely from the app.- Receive a Remind Me alert if you leave home and forget to set the alarm.- Receive a..
This app allows you to use features when connected to a Galaxy Buds2 device.
The Galaxy Buds2 Manager allows you to use features such as device settings and status view when connected to a Galaxy Buds2 device.This application does not work alone because this is a component of the Galaxy Wearable application.The Galaxy Wearable application has to be installed first for the Galaxy Buds2 Manager application to operate normally.※ Please allow the permissions of the Galaxy Buds2 Manager in Android Settings to use all the features in Android 7.0 or later.Settings > Applications > Galaxy Buds2 Manager> Permissions※ Access rights informationThe following permissions are required for the app service. For optional permissions, the default functionality of the service is turned on, but not allowed.[Required Permissions]- Phone: Purpose of checking the version update information of the device- Storage space: Purpose of storing music in external storage to use music transmission function- Schedule: Purpose of checking schedule contents for using voice notification function- Contact: Purpose for checking contact information when receiving a call to use voice notification function- SMS: Purpose for confirming SMS contents for voice notification[Optional Permissions]-NonePreviously allowed permissions can be reset on Apps menu..
The Galaxy Wearable app manages the wearable devices and gear series to phone.
The Galaxy Wearable application connects your wearable devices to your mobile device. It also manages and monitors the wearable device features and applications you've installed through Galaxy Apps.Use the Galaxy Wearable application to set up and manage the following features:- Mobile device connection/disconnection- Software updates- Clock settings- Application download and settings - Find my Watch- Notification type and settings, etc.Install the Galaxy Wearable application on your mobile device, then pair your wearable devices via Bluetooth to enjoy all of its features. ※ Settings and features provided by the Galaxy Wearable application are only available when your wearable device is connected to your mobile device. Features will not work properly without a stable connection between your wearable device and your mobile device.※ The Galaxy Wearable application does not support the Gear VR or Gear 360.※ only for Galaxy Buds models, The Galaxy Wearable application can be used with tablets※ Supported devices vary depending on your region, operator, and device model.※ Please allow the Galaxy Wearable application permissions in Android Settings so you can use all the functions in Android 6.0.Settings >..
Device Care - optimize your Galaxy smartphone
For a more pleasant experience while using your Galaxy smartphone, try the "Device Care" app by Samsung Electronics. With the "Device Care" app, anyone can easily keep their smartphone in good condition. The intuitive screen layout and interactions help the user check the condition of their device at a single glance and maintain their smartphone easily without expert knowledge, as it enables them to take prompt actions if problems, such as malware (viruses, spyware), arise.Some Galaxy devices may not support some of the features outlined below.App updates via the Google Play store are only available on some devices. [Main features]- Reports the current condition of a customer's smartphone on a 100-point scale;- Optimizes a smartphone in one simple click;- Analyzes battery usage on a per-app basis and saves battery power by checking unused apps via App power monitor;- Identifies battery-draining apps;- Provides Power saving mode and Maximum power saving mode to ensure that the user can enjoy their smartphone for an extended period of time;- Manages and frees up Memory efficiently;- Detects malware (viruses, spyware) and provides real-time protection for..
- Music player for Samsung Galaxy series- Supports for Android
※ Android 11(One UI 3) Upgarde- Samsung Music app needs to be updated to the latest version.(Music file may not be displayed or unavailable to use the app.)- Samsung Music Playlist and Android MediaProvider Playlist will be separated due to the enhanced security of Android 11. To import or export playlists, you can use the playlist import/export function provided in the settings.- The Queue will be reset due to system changes.- Some music files (eg, recorded files) that were previously hidden may be displayed. In this case, you can hide the folder containing the files you want to hide by using the folder hide function. (Folder Tab > more button(3 dot) > Hide the folder)Samsung Music is optimized for Samsung android device and provides a powerful music play functionality and the best user interface.Key Features1. Supports playback of various sound formats such as MP3, AAC, FLAC. (Supported file formats may vary depending on the device.)2. Helps to effectively manage song lists by categories.(Track,Album,Artist,Genre,Folder,Composer)3. Supports a new user experience that easily interact with Samsung smart devices like Tablet,TV(DLNA,Screen mirroring),Wearable.4. Provides a..
This app provides the four fundamental operations and engineering calculations.
[Key features]Perform four fundamental operations and engineering calculations.To start the engineering calculator, tap the engineering calculator icon.To check the calculation history, tap the calculation history icon. To close the calculation history panel, tap the keypad icon.You can use the previously inputted formulas. Tap the formula you need from the calculation history.[Additional features]To convert units, tap the unit calculator button. You can easily convert various types of units, such as area, length, and temperature.This software uses the Apache License 2.0. The details can be found at http://www.apache.org/licenses/LICENSE-2.0.
Try out Samsung Internet's latest features, one step ahead!
You can install Samsung Internet Beta along with the Samsung Internet stable version.Samsung Internet provides the best web browsing experience for you with Video Assistant, Dark Mode, Customize menu, Extensions such as Translator, and by protecting your privacy with Secret mode, Smart Anti-Tracking and Smart Protection.■ New Features for you* Increased number of days of History savedIncreased the number of days of History saved, which was up to 60 days, to 90 days* Support of URL auto-complete in address barWhen entering a URL in the address bar, the URL is completed automatically based on the History■ Security & PrivacySamsung Internet helps you protect your security and privacy while browsing the Internet.* Smart Anti-TrackingIntelligently identify domains which have cross-site tracking ability and block storage (cookie) access.* Protected BrowsingWe will warn you before you can view known malicious sites to prevent you from visiting web sites which may try to steal your data.* Content BlockersSamsung Internet for Android allows 3rd party apps to provide filters for content blocking, making browsing safer and more streamlined.To improve usability, A/B testing may be conducted on..
Lifestyle companion to track your fitness, weight, diet, food & sleep.
Start healthy habits for yourself with Samsung Health.Samsung Health has various features to help you manage your health. As the app allows you to automatically record many activities, creating a healthy lifestyle is easier and simpler than ever.Check various health records on the home screen. Easily add and edit the items that you want to manage such as daily steps and activity time.Record and manage your fitness activities, such as running, cycling, swimming, etc. Also, Galaxy Watch wearables user can now exercise more effectively through Life Fitness, Technogym and Corehealth.Create healthy eating habits by recording your daily meals and snacks with Samsung Health.Work hard and always maintain your best condition with Samsung Health. Set goals that work for your own level, and keep track of your daily condition including your activity amount, workout intensity, heart rate, stress, oxygen level in the blood, etc.Monitor your sleep patterns in more detail with Galaxy Watch. Make your mornings more refreshing by improving the quality of your sleep through sleep levels and sleep scores.Challenge yourself against your friends and family to become healthier in..
Smart Living
Smart Life is an app designed for the control and management of smart devices. This easy-to-use app helps you get smart devices interconnected and brings you comfort and peace of mind. The following advantages take your smart life to the next level:- Easily connect to and control a full range of smart devices and make them function as you wish, anytime you want.- Relax and unwind while the user-friendly app takes care of home automation triggered by all factors such as locations, schedules, weather conditions, and device status.- Intuitively access smart speakers and interact with smart devices under voice control.- Get informed timely without missing a single important event.- Invite family members to your home and make it comfy for everyone.The Smart Life app enhances your home experience in the palm of your hand.
This application is a component for Galaxy Wearable Application.
The Galaxy Fit Plugin isan essential application that seamlessly connects the Galaxy Fitⓔ, Galaxy Fit and the compatible mobile device.Thissoftware is required to provide various features ofthe Galaxy Fit which includes app & device settings/management, software update, and watchface.※ Please allow the permission of Galaxy Wearable from Android Settings to use it completely in Android 6.0.Settings > Apps > Galaxy Fit Plugin > Permissions※ Access rights information The following permissions are required for the app service. For optional permissions, the default functionality of the service is turned on, but not allowed.[Required permissions]- Storage: Used to transmit and receive the stored files with Band- Telephone: Used to check device-unique identification information for updating apps and installing plug-in apps- Contacts: Used to provide services that need to be linked with accounts using registered Samsung account information- Calendar : Used to synchronize schedule with Band- Call logs : Used to synchronize Call logs with Band
Connect with the Samsung Gear 360 (New) app to enjoy various features.
NoticeFrom August 1, 2020, app updates and compatibility support on new phones will be discontinued. Even after the update discontinuation date, you can continue to use the existing app. However, it may be difficult to provide support with regard to new bugs or third-party service interworking changes and new features and services through app update, and it may be difficult to provide compatibility for devices other than those listed in "Compatible OS version", "Compatible models" below. • Compatible OS version: Android 6.0 to Android 10.0 • Compatible models: Galaxy Fold, Galaxy S20 / 10 / 9 / 8 / 7 / 6 series, Galaxy Note10 / 9 / 8 / 7 / 6 / 5 series, Galaxy A9 Pro / A8 (2018 ) / A7 (2018) ※ Galaxy Z Flip are not supported Please note that some features of the app are available in Gear 360 related PC programs (Gear 360 ActionDirector, Mac program name: Gear 360). PC programs related to Gear 360 can be downloaded until February 28, 2024, and you can continue to use PC programs that have..
This application is a component for Samsung Gear Application.
The Gear Fit2 Plugin isan essential application that seamlessly connects the Gear Fit2 and the compatible mobile device.Thissoftware is required to provide various features ofthe Gear Fit2 which includes app & device settings/management, software update, and watchface.※ Please allow the permission of Samsung Gear Manager from Android Settings to use it completely in Android 6.0.Settings > Apps > Gear Plugin > Permissions※ Access rights information The following permissions are required for the app service. For optional permissions, the default functionality of the service is turned on, but not allowed.[Required permissions]- Location: Used to search for nearby devices for Gear through Bluetooth- Storage: Used to transmit and receive the stored files with Gear- Telephone: Used to check device-unique identification information for updating apps and installing plug-in apps- Contacts: Used to provide services that need to be linked with accounts using registered Samsung account information- Calendar : Used to synchronize schedule with Gear- SMS : Used to synchronize SMS with Gear- Call logs : Used to synchronize Call logs with Gear
Try out Samsung Internet's latest features, one step ahead!
You can install Samsung Internet Beta along with the Samsung Internet stable version.Samsung Internet provides the best web browsing experience for you with Video Assistant, Dark Mode, Customize menu, Extensions such as Translator, and by protecting your privacy with Secret mode, Smart Anti-Tracking and Smart Protection.■ New Features for you* Increased number of days of History savedIncreased the number of days of History saved, which was up to 60 days, to 90 days* Support of URL auto-complete in address barWhen entering a URL in the address bar, the URL is completed automatically based on the History■ Security & PrivacySamsung Internet helps you protect your security and privacy while browsing the Internet.* Smart Anti-TrackingIntelligently identify domains which have cross-site tracking ability and block storage (cookie) access.* Protected BrowsingWe will warn you before you can view known malicious sites to prevent you from visiting web sites which may try to steal your data.* Content BlockersSamsung Internet for Android allows 3rd party apps to provide filters for content blocking, making browsing safer and more streamlined.To improve usability, A/B testing may be conducted on..
PENUP is a creative SNS based on Pen generated images.
PENUP is a creative SNS based on Pen generated images. Share your imagination with global creative minds. [Main Features]- Drawing: Anyone could draw easily and comfortably - Coloring: You can do coloring on various beautiful sketches - Live Drawing: Foster your drawing skill set by following along the drawing video - Photo Drawing: Draw by using photos- Challenge: Challenge yourself with new topics- Popular: Enjoy some real-time popular artworks and share your own drawings- Drawing Comment: Express through drawings in fun manner and interact with one anotherRegarding the App Access PrivilegeThe following permissions are required for the app service. For optional permissions, the default functionality of the service is turned on, but not allowed.[Optional Access Privilege]- Storage : To upload a drawing to PENUP or download a drawing from PENUP (Android 9 or lower)- Notifications : To notify about activities related to your drawing, followers, and people you're following (Android 13 or above)If your system software version is lower than Android 6.0, please update the software to configure App permissions.Previously allowed permissions can be reset on Apps menu in device..
Use your device easily with only one hand ! (Good Lock family)
With this app you can easily use your device with your thumb gesture.When the feature is set, a thin gesture handle is added to the left/right side of the screen. Swipe this handle to execute the defined functions. The default function is the most frequently used back button.You can set various functions for horizontal/diagonal up/down diagonal gestures.Once you get used to using short swipe gestures, you can set more features for long swipe gestures.Depending on the size of your hand, the thickness of your thumb, or the shape of the bumper case you are using, different handle settings are provided to optimize gesture recognition.The handle receives the user's touch event on top of the running app. It can interfere with running applications. Therefore, it is recommended to set the handle as thin as possible for gesture recognition. If the touch interference is severe with running application such as game, you can set [App exceptions] in [Advanced Settings], then the gesture handles will not work when the app is running.Currently available functions are as follows, and we plan to provide additional..
Expert support, community connection & exclusive perks. Possibility starts here.
Discover your possibilities with Samsung Members.In here, you'll discover just what you want, plus a whole world of other things you never knew you neededuntil now :■ Get insider tips to unlock your device's full potential■ Easily review device diagnostics■ Access exclusive events and benefits ■ Pose questions directly to the experts andget 1-on-1 customer support■ Connect and share with others in the community(Availability and services offered above may vary by country and region)※ Note: This application requires network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply for network connection.
If you can't download, you can open Smart Switch from device's Settings menu
• If you are unable to download through the Google Play Store, please follow the instructions below.Please reboot a phone and go to Settings → Apps → Google Play Store → Clear cache and data → Then, try to download again.▣ Smart Switch gives you the freedom to move your contacts, music, photos, calendar, text messages, device settings and more to your new Galaxy device. Plus, Smart Switch™ helps you find your favorite apps or suggest similar ones on Google Play™. ▣ Who can transfer? • Android™ owners - Wireless transfer: Android 4.0 or higher- Wireless transfers from a compatible Android device to Galaxy device: Android 4.0 or higher (Note that non-Samsung devices with Android versions lower than 6.0 can only connect with Galaxy devices that support a mobile AP.) - Wired transfer: Android 4.3 or higher, charger cable, and a USB connector • iOS™ ownersuse the option that’s best for you: - Wired transfer from your iOS device to your Galaxy: iOS 5.0 or above, iOS device cable (lightning or 30 pin), and a USB connector - Import from..
The secure, private and optimized mobile web browser from Samsung
Samsung Internet provides the best web browsing experience for you with Video Assistant, Dark Mode, Customize menu, Extensions such as Translator, and by protecting your privacy with Secret mode, Smart Anti-Tracking and Smart Protection.Samsung Internet with tiles feature is available on Galaxy Watch devices that support Wear OS. (※ Galaxy Watch4 series and models released later)■ New Features for you* Increase the number of History lists displayedImproved so that History lists, which were previously only displayed up to 500, are displayed without limit* Improved Tab Manager list type UX in tablet devicesImproved the method of exposure so that tab lists appear in 2 columns when entering Tab Manager in landscape mode on a tablet device■ Security & PrivacySamsung Internet helps you protect your security and privacy while browsing the Internet.* Smart Anti-TrackingIntelligently identify domains which have cross-site tracking ability and block storage (cookie) access.* Protected BrowsingWe will warn you before you can view known malicious sites to prevent you from visiting web sites which may try to steal your data.* Content BlockersSamsung Internet for Android allows 3rd party apps to..
Audio Remote App for Samsung GIGA & Soundbar via Bluetooth
Samsung Audio Remote is an exclusive, integrated audio device control app that can control the Samsung GIGA system and Soundbar through Bluetooth.Compatible ModelsSoundbar : Y15 / Y16 / Y17 / Y18 / Y19 models (HW-J / HW-K / HW-M / HW-N / HW-R) 2 / 3 / 4 / 5 / 6 series, HW-J6000(R) and HW-Q6*R Series.(Download "Wireless AudioMultiroom" App for soundbar Wi-Fi supporting models)GIGA : Model code MX-J, MX-JSseries(excluding micro and non-bluetooth mini models : MX-J640, MM-J430D, MM-J330, MM-J320)Control Soundbar with one hand!- You can connect your mobile with Soundbar to easily use the Soundbar remote control function while watching TV. You can also easily play music from your smartphone through Soundbar.Maximize your GIGA PartySimple music playback and playlist control!You can play any music you want from your smartphone, USB, or CDs. You can also make a queue to hear only the songs you want. You can conveniently use equalizer settings and wireless remote control features.Create your party yourself!Enjoy the feeling of becoming a DJ through 7 DJ effects, panning effects, and music speed control. You can freely control..

SmartThings App DOWNLOAD

Free DownloadGoogle PlayOfficial Website

App REVIEWS

Stacey

This app is basically useless when used with the smart fridge. I can't do anything except upload photos. The previous version of the app had so many more features, you could connect and manage calendars, play with icons and the home page layout. But now I can't do any of it and there is no support when updates on the fridge family hub don't work. I don't understand why they made this app less functional.
----------
Hi Stacey, we apologize for the inconvenience. We need to speak with you to better understand the problem you encountered. Please contact our support at [email protected] along with your query, screenshots of the errors, the SmartThings app version and mobile details so that we can help you resolve the issue. Thank you!

Diego

Hi Samsung I am just missing the possibility of customising the order of the rooms that I want to vacuum using Samsung Jet Bot. Besides, there seems to be a bug with the maps generated by the robot. Once you add a no-go zone, I don't seem to be able to remove it or adapt its size. Hope it helps. Best regards
----------
Hello, we sincerely regret any issues you may be experiencing. Please report information about your problems to our customer service at [email protected]. You'll be operational shortly.

Maryam

Maybe this app is better with TVs and small electronics, but I only have it hooked up to my"smart" dryer and oven/range and, despite advertising on all the controls you'll have with your phone, it's nearly useless. You can't preheat the oven or start the dryer unless you are physically at it to press start, you can see that the stovetop is on but can't turn it off, you can't turn off the horribly annoying dryer alarms. After a tedious setup, basically all you can do is see if the appliance is on
----------
Hi Maryam, we apologize for the inconvenience. We need to speak with you to better understand the problem you encountered. Please contact our support at [email protected] along with your query, screenshots of the errors, the SmartThings app version and mobile details so that we can help you resolve the issue. Thank you!

Indrek

Claims that it "controls devices". Here how the "remote" control works on the latest washing machine and dryer. You CANNOT switch on the dryer from app (I can do it w Bosch). First you have to switch on the dryer. Still cannot control. Next you need to switch ON the smart control ON the dryer. Despite the "Stay connect" setting in the app. It doesn't. And the top annoyance - when you use "Start/pause" button on the machine the smart control goes off. How is that remote control??
----------
Hi, We are sorry for the inconvenience caused. We always strive to deliver the best user experience. Could you please contact us at [email protected] and send details of what you are experiencing. We'll get you up and running. Thank you.

Ajaz

Was working absolutely fine when I opened it after a long time of not using it to operate my air conditioner remotely. Then suddenly it asked me to download some update. I hit update and it appeared like it was downloading something on my air conditioner. Then it stopped working and always shows air conditioner offline. This has happened while I turned on the AC with the app and went back to control something after update and it won't let me.
----------
Hi, we apologize for the inconvenience. We need to speak with you to better understand the problem you encountered. Please contact our support at [email protected] along with your query, screenshots of the errors, the SmartThings app version and mobile details so that we can help you resolve the issue.

Steve

When I link smart things to my Philips Hue account, I then get duplicate hue lights and devices appearing in the Google home app and the Alexa app. I have linked many other services together and use many different apps interchangeably, and Smart Things is the only one which causes these duplicates to appear. When I tried to find a solution, it seems that this is a known issue going back several years, and that it is never fixed after many customer complaints. Unacceptable, so, bye.
----------
Hi Steve, can you please remove and re-add the devices once then check the result. If you still facing the issue please mail us at [email protected] along with your query, screenshots of the errors, the SmartThings app version and mobile details so that we can help you resolve the issue.

Joshua

Never works. I have a Samsung 7 series TV and a Q70R soundbar that both always appear as offline. Tried all fault finding steps to no avail. Massive loss of functionality. Useless app. Edit after developer respanse: As I stated, i tried all fault finding steps as directed by your web site, including those in your response. Ive also had a back and forth with your email help desk. They constantly keep asking for the same information. How many different ways can you ask what devices I use?
----------
Hi Joshua, we apologize for the inconvenience. Please try clearing cache data, uninstall, reinstall the app and check the results. Clear the App Cache by going to your Phone Settings-Apps-ST App-Storage-Clear Cache. If the issue persists kindly write back to us at [email protected] so that we can help to resolve the issue. Thank you!

OhioYJ

Every update they break more things, we get less functionality. Why is it even simple things like a disconnected "alarm" sensor is not brought to my attention. Half my system can be down and I can be unaware. Worse yet there is no fixing it other than unpairing and repairing every device. It's clear there is no real direction for this app or SmartThings, they are just trying a little bit of everything, while things or deteriorating.
----------
Hi Ohio, we apologize for the inconvenience. We need to speak with you to better understand the problem you encountered. Please contact our support at [email protected] along with your query, screenshots of the errors, the SmartThings app version and mobile details so that we can help you resolve the issue. Thank you!

Guest

took 8 times to get this to work without throwing exceptions after logging in to Samsung account. Samsung's reply: " Please try clearing cache data, uninstall, reinstall the app and check the results" In other words, no clue of why this happens and no idea how to make this app work reliably with a high-end Samsung TV. Best to rely only on Roku for all streaming use
----------
Hi, we apologize for the inconvenience. Please try clearing cache data, uninstall, reinstall the app and check the results. Clear the App Cache by going to your Phone Settings-Apps-ST App-Storage-Clear Cache. If the issue persists kindly write back to us at [email protected] so that we can help to resolve the issue. Thank you!

Simon

Total rubbish works when it wants to. Not when you want it to. I've been through all of the instructions read them twice and not one of them dose what they say it will. I have a Samsung 50 TV it holds the connection with that, all be it reluctantly. And I have a Goodmans soundbar with bluetooth capability....... I'm supposed to be able to tap my phone or tablet on the device and it automatically connects to it. IT DOESN'T. YOUR NOT GETTING A GOOD REVIEW WHEN YOU KIT DOESN'T WORK.
----------
Hi Simon, we apologize for the inconvenience. We would need to speak with you to better understand the problem you encountered. Please contact our support at [email protected] along with your query so that we can help you with it. Thank you!

Kara

I use this for my Samsung T.V. The app itself isn't intuitive on how to even access the remote when you are sharing a device (or vice versa) like I am with my husband who made the original account for this app. But the bigger issue is the constant glitches I have with it. Half the time it won't recognize the T.V. is on which means it doesn't let you use the remote. When it does "work" it will eventually freeze and not control the TV anymore until I exit the app and reopen it.
----------
Hi Kara, we apologize for the inconvenience. Please try clearing cache data, uninstall, reinstall the app and check the results. Clear the App Cache by going to your Phone Settings-Apps-ST App-Storage-Clear Cache. If the issue persists kindly write back to us at [email protected] so that we can help to resolve the issue. Thank you!

Mike

The app is terrible. It's overly complicated with unnecessary options and a poor layout. I've been trying for 3 days to get my Samsung sound bar to connect to the WiFi using this app but had no luck. Its ashame because I think Samsung products are great, I've got a house full of them but the app that links them all together is useless and lacking well behind most of its competitors. Why can you not delete a device from the "manage devices" selection?!
----------
Hi Mike, we apologize for the inconvenience. We need to speak with you to better understand the problem you encountered. Please contact our support at [email protected] along with your query, screenshots of the errors, the SmartThings app version and mobile details so that we can help you resolve the issue. Thank you!

Sandy

This app is poorly tested and customer support is terrible. It has a bug that prevents sign in unless you use a specific brand of browser. But what's worse is its privacy stance. It requires your phone's contacts, all of them, if you want to enter a numeric phone #. It asks for precise location permission and scan nearby devices on every launch and won't take no for an answer. Read their privacy policy to see they can share everything they gather with advertisers and whoever will pay.
----------
Hi Sandy, we apologize for the inconvenience. We would need to speak with you to better understand the problem you encountered. Please contact us at [email protected] so we can help resolve the issue. Thank you!

TheDrchi

Well, they took a good app and turned it into an awful app. It has such a slow response time compared to the old app and there are too many clicks to get a light turned on or off now. It is not intuitive anymore. Ugh!! Not only that but it stops working for days at a time. Rebooting, uninstall/reinstall doesn't work. It mysteriously begins working days or weeks later.
----------
Hi there, we are sorry to hear that your experience with the app did not match your expectations & apologize if any inconvenience caused by this app. Please write back to us at [email protected] with a detailed description of the issue you are experiencing so that we can assist you further. Thank you!

Dario

I had an old tv with a cheap wifi IR remote, and the experience was so much smoother than controlling my Samsung smart tv from my Samsung phone. Most Bixby actions don't work (turn on tv, raise volume, mute/unmute...) claiming tv is offline, or similar errors. Getting to the app remote takes several taps, with loading times in between, making it much less convenient than using the physical remote. Expectation: 1) Tap on tv icon on home screen 2) Remote is shown. Bonus: controls work reliably...
----------
Hi Dario, we apologize for the inconvenience. Please try clearing cache data, uninstall, reinstall the app and check the results. Clear the App Cache by going to your Phone Settings-Apps-ST App-Storage-Clear Cache. If the issue persists kindly write back to us at [email protected] so that we can help to resolve the issue. Thank you!

Jaxon

Better than 3 stars, but not by much. The interface is not at all intuitive, and even after years of household use, I still spend way too much time navigating, trying to find things. Second issue with this app is a dearth of helpful help files. There are some there, but they are ridiculously generic and provide no model specific information which makes them pretty much useless. It knows what model device I have (a 6 passenger washing machine for example); not sounding too smart to me.
----------
Hi Jaxon, we apologize for the inconvenience. We need to speak with you to better understand the problem you encountered. Please contact our support at [email protected] along with your query, screenshots of the errors, the SmartThings app version and mobile details so that we can help you resolve the issue. Thank you!

Brock

Sound bar controls are very limited. It doesn't even tell you what sound format it is playing. I have had other sound bars and their apps would give all the information and let me adjust everything about it. This app does not. I have to use my remote to change most of the settings. Like I said it is super basic of controls compared to other brands.
----------
Hi there, we apologize for any inconvenience caused to you. We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at [email protected] and we will be glad to assist you. Thanks.

Jeffrey

Getting worse than it used to be. It seems they are more interested in tracking how I use my TV more so than having a quality piece of software. I have been stuck in a loop of not being able to turn on my TV and the app telling me the TV is not turned on. I push the button for it to turn on and I get a diagnostics. It used to be very easy to turn on the TV and without that ability, this app is worthless. Also, it's odd you have to use their track pad to type in letters instead of a keyboard.
----------
Hi Jeffrey, we apologize for the inconvenience. We need to speak with you to better understand the problem you encountered. Please contact our support at [email protected] along with your query, screenshots of the errors, the SmartThings app version and mobile details so that we can help you resolve the issue. Thank you!

George

I have to agree with many reviews I've seen here. The app is non-functional. Tried to set it up with my TV. Says it's offline. Tried clearing cache, deleted and reinstalled app. Nothing works. It can't find the TV (and it IS in the supported device list). However, I have several 3rd party apps that see and can cast to the TV just fine. You'd think Samsung could get their own stuff to work right from jump street. Wasted a lot of time on this.
----------
Hi George, we are sorry for the inconvenience caused. We always strive to deliver the best user experience. Could you please contact us at [email protected] and let us know the TV model, app version and send screenshot of the error. We'll get you up and running. Thank you.

Mike

Both my phone and TV are Samsung products, so ypu would think that they would pair well together using Samsung's own app? Nope, app is non functional. Tells me my TV is off, server is off line, or will simply freeze if it does recognize the TV is on. I had much higher expectations, especially since alot of the reviews I've seen are older. It's reasonable to expect them to be fixed by now, however this is not the case.
----------
Hi Mike, we apologize for the inconvenience. Please try clearing cache data, uninstall, reinstall the app and check the results. Clear the App Cache by going to your Phone Settings-Apps-ST App-Storage-Clear Cache. If the issue persists kindly write back to us at [email protected] so that we can help to resolve the issue. Thank you!