App REVIEWS
Unable to see any production since June 2023. I have a balance due 11/20/2023 but can't view the actual bill. This is a bad relationship, and if I knew then what I know now, I would have declined doing business. I don't save any money what so ever. I hate that I'm stuck with Sunrun in what seems like forever. So very very unhappy. I hate it here.
Nothing in this app is real time like other ones my friends have. It randomly updates how much energy you produce (usually like 12 hrs behind) and numbers don't really match up. It's a really barebones app that can add things like real time energy usage and production that would really go a long way.
What a cheap app. I'm glad there is a Tesla app. MySunrun app definitely does not show how my system is operating, don't even show a have a battery connected. Customer service is the worst, everything I contact one representative, for the same issue that hadn't been solve for months, I receive a different answer. Wish I had chosen another company 😪.
Complete trash. It's hard to make any sense of their graphing system. It's 24 hours behind. They don't want you seeing what the inverter is actually recording in real time. They will not give you access to the solaredge app. Solaredge makes all the inverters. Don't bother calling them either. They will not answer the phone. You have to chat with them. It keeps them from having deal with customers in real time too. They have a great sales pitch, but customer service is trash also.
Really lacking application. It's barebones and largely featureless compared to other competing solar tracking apps. No real time tracking of energy generated or even a layout diagram of solar panel arrangement. The app is practically built like a 3rd world country. Very poor. I would also like a feature if I select a range from this date to this date then it should give me the total amount of kilowatts collected for that time, rather then me adding one day at a time. These are basic features.
App and the support is horrilbe. Ever since sunrun bought Vivint all the live view functions are gone. The system doesn't sync 80% of the time, you can only view past data (if it works), live data no longer exists, customer service is a joke, 1 hour hold when calling for help, chat has no clue how to help, system has to be rebooted daily for a chance of working. List goes on and on.
Got an email to download this app. Since I have, my Vivint app no longer works and this app doesn't show my data production. I contacted them and was told my wifi isn't connected. All the lights on the inverter is working and the TP-Link inside and outside all 3 lights are working on each. So sick of this. Last time this happened, I was over charged by Vivint totalling $150. I was reimbursed, but it was a back and forth headache. This app is awful.
Very poor design. Home page is blocked by a pop-up to "explore solar guide" that doesn't go away. Back button completely closes the app no matter where you are, even if it should take you to a previous screen. No option to change system WiFi settings that I can find. I don't see what this app is supposed to do for me.
The app was great until my invertor went out and was replaced. The only reason why I know it working again is by waiting on my electricity bill to see if it is producing. Please fix this, it has been more than 48 business hours since service has happened. Technically, it's been over a month.
Can't Login after last update. It asks for my phone number to send a text message with a verification code. The code is never sent making me think it's because SunRun doesn't have my cell number but only my landline. The verification code mechanism works for all my other apps. There is no way to login without receiving that code that never comes. Been trying for 3 days. Ready to uninstall this useless app.
App looks and feels like a downgrade, but the previous version wasn't that great. The ability to download historical data seemed like an improvement, but it crashes the app when I click download. App uses a code sent through text or email to sign in, but I never would get a text, just email worked. I don't normally leave reviews for apps, but this app is exceptionally useless so far.
It works, but it's not an app I can honestly recommend. The most recent update makes everything look like a cartoon and it looks simplified, but that's not what I want. 1 star again for this update. I actually liked the previous version but without the constant re log in.
Horrible app. They make the app look nice but the functionality of it leaves a lot to be desired. The main function of this app is to view your solar production but because they also have some accounting features they require a super high-end password and there's no way to save the password and no way to use your fingerprint so every time you want to check the status of your solar production you have to type in this horribly long complex password. And then when you get in it seldom works.
This app is 100% useless. The data it displays is unreliable, and that's if it displays anything at all. But do install it then complain about it. There's a convenient support contact feature you can use to do that. Sunrun likes to tout themselves as a leader in solar around the country. You sure wouldn't think that from this app.
Had it for years. Hasn't worked properly since day one in regards to calculating savings. Might as well just remove that feature if you can't provide the information. You can't still something is still in progress that was never started. Get yourselves a real app developer and fix this thing. Might be more useful for you to make it give you an alert if the system reports an error and stops generating power. How about that SunRun?
I've had nothing but problems with this app since we got our panels. I have contacted SEVERAL times that their readings are not correct; they always tell me panels working perfectly! I even went as far as to get my last 12 months utility bills and sent them to them. I have tried to get a hold of them they do not get back to me. So the outcome of utility bills, was a discount 1month. I suspect collusion and I'm contacting the Public Utilities Commission.
I can't believe the largest solar company could have an app that seems like it was a half-completed student programming project. The website is easier to use since you can save your password - it shows the exact same screen. The data refreshes only a couple times per day, and appears to be an instantaneous snapshot rather than an average for that period. This is embarrassing for Sunrun.
The amount of electricity produced never loads. I just get the spinning wheel of doom which makes the app useless. The information problem was fixed for a few days. Now, after login, no info loads whatsoever. I get a blank screen, once again, making the app useless.
this app seems cool but then falls way short. solar production seems to be a day behind. cant see when battery is being used or at all. seems to be always at 98%-100%. would like to see it being used especially during TOD rates as advertised. just got my system in so maybe that will correct itself. agree with the others. 1/3 of app is useless after installation is done (install tracker). disappointed since competition ike tesla offers way more.
Pretty good app. Would like to see fingerprint auth to make it easy to login the app since the app does not store your credentials. Would also like to see a compare of other solar systems nearby to help show the value of the service. is there a guide that shows what a good system should produce in an area with lots of sun like Colorado.