INFORMATION

Updated:
BundleID:
com.telmate.TelmateGettingout
Version:
2.9
Category:
Productivity
Required:
Android
Rating:
Publish:
2022-07-24
Price:
Free
Developer:

WHAT'S NEW

Bug fixes and updates.

GTL | GettingOut App SCREENSHOT

【图】GTL | GettingOut(截图1)【图】GTL | GettingOut(截图2)【图】GTL | GettingOut(截图3)

GTL | GettingOut App DESCRIPTION

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends — allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

We’re constantly trying to improve our GettingOut Messaging App and we value our customer feedback. For customers who wish to leave reviews, we ask that you provide as much detail as possible in order to help us assess any issues you may be having. If you have feedback you’d like to share directly with our Product team, please email us at: feedback@gtl.net. We’d love to hear from you.

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GTL | GettingOut App DOWNLOAD

Free DownloadGoogle PlayOfficial Website

App REVIEWS

Shane

Annoying as hell, way too expensive, decides not to work a lot all of a sudden, takes forever for you to get message notifications. This app is only worth it when it works. So many improvements that could and should have been made already. I dont recommend using it unless u have to.

beautyqu..

Horrible. I always get an error message. "Can't load contacts at this time" can't load profile at this time" Here of late I haven't had any of my current contacts show up; the app is asking me to add contacts and to get the gtl visit app. The messages I do different paragraphs so its easier to read and when I go back to look at the msg it's all jumbled up into ONE big paragraph. Please fix this. This is the only way I can speak to my family. I have uninstalled and re-installed and it.

Kelly

Very cumbersome platform. Struggles with it's main function of simply sending messages. Haven't been able to send pictures for over 10 days. Even uninstalled and reinstalled the app with zero success. Texts messages are transferred to voice-mail and there's a charge to listen to messages including old messages? Why not make it flat rate and actual messages? Seen better communication products in remote areas.

Christia..

It always had problems loading. "Can't load previous messages" "can't load contacts" " can't load profile" that's basically all I can do, read error messages... This is supposed to help us stay in contact with loved ones that have been incarcerated. It may not mean anything to you all, but this is some peoples only way of comunicating with people on the inside. Please fix the stability of this app! I've used multiple Internet sources and updated all software. But still nothing loads!

Kitty

I got the app, created an account, and can't deposit funds. I get all the way to the end and it tells me the same thing every time on a blank white screen, that I'm unable to make deposits at this time. I call the 'customer service' number, no service, just an automated system that goes by my state and not the state that they're in, and it's absolutely impossible to get an actual human being it goes so painfully slow. I have NO way to reply, or let them know I'm trying to add funds. 😡🙄😡

Michal

I deposited $10 into my account and $10 into the inmate's saving. I can see how much I have on my side, but after making a deposit to the inmate's account, it's impossible to view her balance. When sending messages, don't bother to format them neatly. GTL removes all formatting and line breaks and squeezes everything into one long paragraph. Very difficult to read if your are sending a table of items organized into columns or a list. Very primitive app.

Micah

After sending my photos, they would say "pending." It has now been over a week and they still say pending. GettingOut customer service says the people at the facility have to approve the photos. The people at the jail say that GettingOut approves the photos. After a dozen phone calls I've got no options but to give up on my photos going through. My opinion, GettingOut sucks. I'm sad the photos weren't received and I'm upset that GettingOut got my $20.

LaSasaya

The app does not work properly all the time. Sometimes the tablets are malfunctioning, none the less, the amout of conversations I have been able to have with my love has been well worth it! I love my man and the distance has been feeling a lot less with the extra calls. One or two calls on the wall phone compared to being able to talk back to back for 2 hours, worth it!

Sterling

The app is incredibly slow, very hard to edit your message and overall frustrating. When you have a monopoly on the only app that you can use to text an inmate, that kills the incentive to improve the service. If there were another app, I'd be using it! I really can't complain about the texting rates...5 cents per message is pretty reasonable for on-going access to your family.

chad

Terrible interface. Operation is confusing and disorganized. Some steps of the process had to be done on the app, some on the web interface. I added money to the inmates account thinking that would let me send a message. You actually have to add money to your "families and friends account" to send a message. Not sure how I even got that to work. Just clicked every button I could find until I got something through. The service being provided is important, but this app is garbage.

ML

This is the worst app I've ever used. The UI is trash, obviously made my a college student with only a basic understanding of app creation and coding. I can find a half dozen ways to get around the security measures of this app! If you even can call them that 🤣 Anyway, if you don't see the facility listed for your contact just select pretty much any facility from the list, select the friends & fam account and deposit. You'll now be able to talk to your contact regardless of booking location.

Jessica

PLEASE UPDATE YOUR APPS!! Always an issue receiving messages in a timely manner. Photos don't have a specific time frame in which they are either approved or denied. The "Visit Now" button is useless. It just makes you switch apps and still doesn't work for loved ones to call. From my experience, only inmate can "visit now" and you may or may not get the first 3 calls. Total headache and waste of money, but I guess worth it to see and communicate with my husband when it does work correctly.

Sierra

I think the fact that this app exists in general is AWESOME but it definitely needs some system work/bug fixes. It crashes often and I have to uninstall/re-download to get it to even work. Pictures are never approved, no matter the nature of the image, and you still have to pay for the "pending" messages that never get approved. Very frustrating.

Guest

If I could give this app -3 stars, I would. It used to run so smoothly and now it's complete trash. No notifications of messages received, having to log in each time the app is opened, message length dropped down from 1000 characters to 500 (but still charging the same $.25 per message sent), no character count, and you can only see one line at a time when you're typing. Honestly using the website is easier. This is the worst update to an app I've ever seen.

Elise

Better design, more user friendly and easy to navigate, but when I recieve a text it only displays the first sentence. When I click on it to read the whole message it does not display anything, but an empty screen. This is very frustrating. I never know what my partner is saying to me. Also, during video calls the sound quality is bad and his face keep freezing. Fix these issues please.

Rob

Awful since update. Dropped from 1000 characters to something like 500 or less. Can't see what I typed - can only see one line of text at a time. Lost all old messages. Don't update this app if you don't have to do it. Terrible UI and what were you thinking? If you are going to grab more money by lowering text limit, at least provide a usable UI and save old messages!

sabrina

The new app is horrible. It crashes constantly, is super slow, most messages dont go through. This upgrade has made communication a thousand times harder. And I thought the last one was difficult, I'd gladly take that one back over this one. What a waste of money, sending the same message over and over again trying to get it through. Complete garbage. Please fix this!

Tanika

The previous version was better. I like the look and the movement of icons, however, logging in everytime the app is used, accepting charges, etc. is a waste of time. I enjoyed the feeling of "texting" my significant other, but this new app takes that away. It's constantly loading or showing a blank page. Not loading messages properly and not allowing me to send messages has happened more frequently than not. I'm disappointed. Upgrades of an app should improve functionality, not just appearance.

Mallory

The new app looks cleaner and is easier to navigate, but that's pretty much it! I get annoyed that you literally have to login every time. It doesn't have notifications making it even more annoying to have to login every time you want to check for a message, and now instead of 1000 characters you can only send 500 so you literally only get half the characters for the same price! Definitely not cool considering how expensive this stuff is to begin with.

Hannah

Of course this is an AWESOME option to have in order to keep in touch WHEN and IF it works. It's truly hit and miss. Messages won't send and you'll still be charged for them on both ends, the app won't work for days on end. I'm still waiting for messages that were sent from my friend to come through 5 days later, and vice versa. Great option, but super flawed and I'll be calling customer service for a message refund.