App REVIEWS
Lately the international calling is not working. Ive spoken to costomer service and they were unable to fix my problem, all they said was to try again later. I pay $50 a month to be able to make international calls and paid $200+ for the phone, I am truly disappointed with the service.
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Hi Maria Andrade. We apologize for the trouble you have encountered. Allow us to gather some information so we can better assist you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. ^Jupiter
This phone service is a joke. I bought an international service and it will not work. I tried calling a breathing person and I get a cycle robotic helpline. It totally useless. Can't get beyond Paul the robot.
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Hi Curtis Banks. Our sincere apologies for the inconvenience that you have encountered with our service. We'll do our best to help you with your concerns. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Jupiter
I purchased the $10 international calling plan and it is not compatible with all total wireless cell phones please fix the problem unless I will consider the $10 international calling plan absolutely total rubbish.
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Hi Hylan Tavaras. Was your issue resolved? If not, please chat with us at http://bit.ly/2lFFpmo or call 1-866-663-3633. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^Ramel
Doesn't work at all. Gives error "The phone number entered is not a Total Wireless customer, please verify and try again."
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Hi Christopher Nelson. We are sorry to hear that you are having issues. To assist you, chat with us at http://bit.ly/2lFFpmo or call 1-866-663-3633. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^April
I'm having the same problems as everyone else (app just doesn't work) and even dialing the number directly doesn't work. No matter how many times I "top up" my account I don't have any "available credit"!! I've contacted their chat for help multiple times but nothing gets resolved. Then they say they will escalate the call but I never hear back from a supervisor! I'm about ready to end my account with them since I NEED to be able to call internationally!!
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Hi Harry Douglas. We are sorry if you are having issues. To assist you, please chat with us at http://bit.ly/2lFFpmo or call 1-866-663-3633. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^April
ILD has not worked In 6 months! Number dialed for international is not available, the app doesn't work, 611611; not any use, can't resolve problem, international has been paid for.. lost cause dealing with Total Wireless....
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Hi Anna cc. We're sorry for the inconvenience that you've experienced. We'd like to help you with your concern. Please chat with us at http://bit.ly/2lFFpmo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^Marie
Used this without problems, but last month put money on only used credit twice now I have no credit. Customer service is just very frustrating. It's a shame, I won't buy again. Update 10/6/2020 Stupid enough to buy another card, as app had been updated. Spent all morning being told sorry and to restart my phone. Nothing worked...so now total wireless has 20 dollars of my money for providing me with no service. Will find another way to call internationally.
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Hi Dooalicious. We apologize for the trouble. Please contact us via chat at http://bit.ly/2lFFpmo and we will help you. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks. ^Jude
Another app that really is important. This app serves the best. No problems, no hassle. These apps are a useful tool to me. Useful for realeteves that live in Philippines, india, and more countries. I find these apps useful. :)
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Thank you so much for giving us a perfect rating, Devon Espinoza Munoz. Be assured that we will continue doing our best to give you the kind of service you deserve. Have a great day! ^Robert
The Total Wireless customer service experience is a form of punishment no human should endure. Too bad there are not negative star ratings. The International Calling feature used to work relatively well but has deteriorated over the past several months without explanation. I have been charged for calls I don't make at an increasingly frequent rate. Run, don't walk away from Total's International App.
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Hi Bill Veldboom, we regret the inconvenience caused. Please copy this http://bit.ly/2lFFpmo and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We will resolve your concerns with priority. Thank you. ^Cristy
The phone number used for dialling in has now been unavailable for two weeks, and the developer contact for the app is also an invalid email address. This renders the app pretty much useless and locks up my international call credit freshly topped up. Rather annoying!
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Hi Ernst Schnell. We sincerely apologize for the inconvenience. We are here for you and we would love to help out! Please chat with us at http://bit.ly/2lFFpmo or text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Frank
Worked fine for a while but is now useless as I have no sound when making calls. So far no help available to fix the problem.
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Hi Christine Smith. We apologize for the trouble this has caused you. Let us check on it so we can have the issue resolved as soon as possible. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. ^Marie
the app does not work at all customer service dont even have an idea of whats going on with this app or how to fixed it should be rated a less than - .- 5 stars
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Hi Jc Pueblitas. We apologize for the trouble this has caused you. Allow us to fix this issue as soon as possible. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. ^Jude
Good deal. Non-existent service. Walked away from money in my account to find a better provider. Trying Rebtel
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Hi Michael OConnell. We apologize for the trouble this has caused you. Allow us to fix this issue as soon as possible. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. ^Ramel
We call South Africa, the app dials a number in New Jersey to connect internationally, only the number in the app is wrong and no way to correct it. Update after response from tech support. They are sorry for the issue, they will fix it soon. Given that the last release date was July, 2019. Which means it's been broke for a year and they haven't fixed it. I won't be holding my breath. Downgrading the rating to one star.
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Hi, Steve Tozier. We apologize for the inconvenience this may have caused you. Allow us to make it right for you. To further assist you, please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. ^Frank
Working just fine for a few weeks now when you pay for the minutes you do not get the minutes, they can't figure out what the problem is for a company that's supposed to know what they're doing can't solve this problem. I pay but don't get the minutes to call international !
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Hi James Bunch. We apologize for any issue you might be having. We're here to help. Please copy this link http://bit.ly/2lFFpmo and nd paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We will resolve your concerns with priority. ^Ramel
My son is on vacay in Australia. I downloaded this app after purchasing the $10 Total Wireless Global international calling card. I dialed my son's international sim card phone number, pressed call, and the app dialed the Total Wireless international calling phone number to connect the call. The clarity was amazing, I couldn't believe how easy it was and how well it worked! THANK YOU, so much for this app!!!
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Hi Sandra Isom. Thank you for sharing your wonderful experience with our app. We truly appreciate it. If you need assistance, please let us know. ^April
edit 2: dont use this service. it doesnt allow you to have simultaneuos call and data. very terrible network and service. i usually call India and they claim on their website that the cost is $0.02 whereas i am charged $0.12 which is a rip off. I contacted them but they dont have any answer for me. Beware they are not honest and have outsourced customer service and the reps dont give any honest answers.
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Hi Umesh Kapadi. We do apologize for the inconvenience you had experienced with our service. As your service provider, we are determined to help you resolve your issue. Please chat with us at http://bit.ly/2CuBvXO or text the word HELP to 611611. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. ^Ramel
App is totally worthless. It does not connect to my account like it used to, which makes it non functional. Deleting and reinstalling is a waste of time. Calling Total Wireless technical help is no help.
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Hi Gene Cook. I am sorry to hear that you are having this situation. Please accept our deepest apology for this experience. Allow us to make this right for you. Kindly contact us via chat at http://bit.ly/2lFFpmo or text HELP to 611611. We're available, Monday-Sunday from 8:00 AM to 11:45 PM EST. ^Marie
Pure garbage. Doesn't accept numbers from address book (you get a message that says "This app is for international calls"). Doesn't accept cut&paste, so you have to enter the number by hand each time. Much easier to use Total's int'l access number.
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Hi Theodore. I apologize for the trouble you have experienced with the app. Please chat with us at http://bit.ly/2lFFpmo for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks. ^Mellannie
absolutely terrible!!! they have the worst customer service of any company ever the apps doesn't work your chat doesn't work the company is a scam and a fraud stay away!! dealing with total wireless has been the most frustrating experience in my entire life run like fire as fast as you can in the other direction!!
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Hi, Chaim. We sincerely apologize for the inconvenience. We would like to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please chat with us at http://bit.ly/2lFFpmo or text the word Help to short code 611611. We are open Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Robert