App REVIEWS
Ordered tickers and on the day of the concert I tried to download the tickets. They said my tickets were no longer a available due to too short time to the concert. Contacted support assuming they would email the tickets, turns out they sold the ticket. So shocked at the site, I didn't think this was legal. Do not use this site.
It's a scam, I ordered an e-ticket which should've been sent straight away and hasn't after a week, messaged customer service the day after and still haven't got a reply.
Awful. Tried to choose electronic ticket, put the mark about it, they suggested me only paper tickets... the only way to deliver is UPS, where I can't even find out the time of delivery (you will find it out only after purchase). Have to wait the whole day at home instead of going to work. Delivery + commission cost about +50% of the ticket price.
Worst app ever..!! If I know that my husband bought us a ticket from this fraud app I will never allow him to purchase from this app. He bought me a concert tickets on 2020 but concert was never happend due to covid. Can't get refund so try to resell it. First time try to sell it said "was unable to process the ticket". Try 1 more time and success. But the problem come when ticket finally sold, I got an email, they said I sell same ticket to two different sale orders! This is so horrible app!
DO NOT USE THIS SERVICE! Viagogo confirmed my purchase but did not issue my E-ticket. Their customer service number is in Jamaica, the company is in the USA and my money went to Switzerland. Emails are automated. Today is Saturday, the event is on tomorrow Sunday, however, they want to rectify the issue on a business day ( Monday). Make it make sense. Now in a new automated email, Viagogo is telling me my purchase isn't confirmed. I also can't log into my account to cancel or get a refund.
The worst ticket app I've ever used. The service is a scam - Google research before you buy anything. Bought a ticket for Tomorrowland 2020 at almost double the price. Did not receive the ticket and was told I had to "resell" my ticket via their platform. A ticket I'd never received in the first place. The customer experience was even worse - they didn't even know how many tickets I had bought - until I told them. Save your some money! Do not download or ever use their service! Scam!
App works fine, it's the company I have an issue with. Canceled my tickets (bought 9 months in advance for $200 ea) with less than 24 hour notice. We flew out of country specifically for this event and now we're down like $900 because of Viagogo. Trash experience and I hope to never deal with them again.
Worst experience I've ever had buying tickets and I can't emphasize how low of a bar that is to begin with. Bought 2 tickets that turned into 6 because two "unable to process tickets" messages actually meant an email 4 hours later saying they all went through. Show canceled but they said it was delayed to avoid full refunds. They do finally admit show cancel, still waiting for a refund a month later on 2ofthe6 tickets that I didnt even buy. Avoid this site/app if you can. Absolutely disgraceful.
Purchased festival tickets... never arrived. Went back and forth up until the day of with costumer service (bought them 2 months in advance) and they kept saying they'd work on it. Bought from another source hours before when it was clear they weren't going to fix it. Having AMEX reverse the charges...DO NOT USE THEM!
Viagogo is garbage! Don't buy tickets here! They don't do refunds even if you get scammed or concerts are rescheduled 2 years in a row because of covid. When I try to log in to resell my tickets, the app and the website won't let me. I can't view my tickets, resell them, or get a refund. Don't waste your time here or with stubhub.
It's a day before the concert, and I still don't have my ticket. When login in, it tells me I have no purchases made, but the money went off my account, and I recieved an order ID via my email. When I go to how to contact viagogo, it tells me to select "my purchases" but then when I click on my purchases, it redirects me to the page saying I have no purchases - with no other option. I'm starting to feel like this was a scam.
I am very disappointed of this app, I bought tickets for a concert and more than 10 days later was cancelled because "the seller was unable to provide the ticket". That means that I lose the chance to enjoy the concert and it was a birthday gift to my wife. I do not understand how it work but for me does not works. They want to sale something that they dont have. I do not recommend this app.
This app won't help you in anything. For example let's say you want to sell tickets and upload a proof of having them. It will ask you to use a non-mobile device. Like what the heck! Those guys don't know it's 2019 and everything should be mobile. No idea what's the issue, whether it is lack of skill, good will or understanding of current era. There are plenty of apps that allow fast and safe upload of significantly more sensitive files, it would be nice if viagogo would have a look at them.
worst app ever!! buying tickets is easy although seat map may not be available. BEWARE if you are going to a foreign country, please be advised that this is a resale site so all tickets resold do not have your name on them. Make sure to call ahead of time to get them "personalized" -your name on it. They claim they don't know if an event is personalized, meaning 100% getting your ticket voided. And good luck getting in on time to the concert if that happens, you won't know till your there.
They're a rip off. They tried charging me a 50% booking fee ($20 for a $40 ticket) when the venue's actual site was still selling at cost. They give you a false sense of urgency by claiming there are very few tickets left, and then give you only 10 minutes to pay (🙄) so that you rush through the transaction. Book elsewhere, because odds are you have better options.
It supposedly said my listing is active but I've checked multiple devices to see whether my tickets is. The only thing I can see is the same tickets being "sold" and supposedly "3000" are viewing the order. It has had the same 54 tickets available for the last few days, yet not mine is no where to be found.
Absolute rip off. I wish I knew more about this company before ordering tickets. For a present I bought a VIP experience to a concert with lots of extras promised, but when the ticket arrived it was standard and the customer service seemed to know nothing about my order, just gave a generic response. So it looks like I paid 3x more than I should for a basic ticket because they buy tickets from other companies and then charge a lot extra! I'll never use this company again!
Biggest Scammers in the world. I am so super by super I mean very disappointed in their services i feel robbed and broke. I bought 2 Huawei-KDay-Tickets and when I checked out I was surprised when their invoice appeared in €,handling and 🚚 fees. I resent the person who created the app. For just 2 tickets worth 300 each and i was charged 1700. There is no option to cancel the order and they suggest that you list the tickets 🎫 on their website. I WOULD NEVER , AS IN NEVER RECOMMEND THEM TO ANYONE
!!DO NOT USE THIS APP!! Been into so much trouble. First to access the website (which I believe was down) create the account, then sign in. Now to upload a ticket to sell... Tried multiple times on app/browsers on desktop. I won't talk about reaching out to the customer service. Yes I will. Impossible to get them via chat or email. Only option is to call an international number which I cannot. Unless I can sell my ticket, I am not recommending the app.
Horrible! Buyer be ware! I really wished I had checked the reviews before purchasing. My daughter's first Metallica concert, I purchased the tickets almost a year in advance and they still managed to screw me. The only way they could have put us farther from the concert is to put us in the parking lot. Mean while, no discount! And I purchased tickets way closer! Scammers! Rip off bs artist from the UK with a call center in the states.