INFORMATION

Updated:
BundleID:
com.virginmedia.simplewifi
Version:
Latest
Category:
Communication
Required:
Android
Rating:
Publish:
2021-10-19
Price:
Free
Developer:

Virgin Media Connect App SCREENSHOT

【图】Virgin Media Connect(截图1)【图】Virgin Media Connect(截图2)【图】Virgin Media Connect(截图3)

Virgin Media Connect App DESCRIPTION

Take control of your WiFi with our clever Virgin Media Connect app

As part of Intelligent WiFi, the app lets you share your WiFi password with friends, see how many devices are connected, reboot your Hub without leaving your sofa and pause the internet to some devices (especially useful if it’s gone past some people’s bedtime).

Keep your home WiFi in tip-top shape

Scan your home to check your WiFi signal strength from room to room, tackle common WiFi hiccups and chat with an agent about any WiFi issues – right through the app. Smart.

Automatically connect to our free WiFi hotspots on the go

Download the app and once you’re set up, you’re good to go. No logins or tricky sign-ups. With 4.3 million+ UK hotspots and 20 million+ worldwide, we’ve got your back in pubs, bars and other places on the UK high street, major airports and in over 250 London Underground stations and in all Glasgow Subway stations.

Save your mobile data

While you’re connected to our WiFi hotspots, you can save your data for when you really need it – and help give your wallet a well-earned rest.

Virgin Mobile customers can also check your Virgin Mobile allowances and see what you’re using easily.

What you need:
A device running Android 6 or above
Virgin Media customers with a Hub 3 can manage their WiFi at home
Virgin Mobile customers with a valid Virgin Mobile SIM in their device

Your feedback helps us improve the app. If there’s anything we’ve missed or you need a hand with, just email connectapp@virginmedia.co.uk

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Virgin Media Connect App DOWNLOAD

Free DownloadGoogle PlayOfficial Website

App REVIEWS

Victoria

This app hasn't been working for months, I reinstalled it and got it working. Now when I try to access my hub its coming up with an exclamation mark saying I'm already signed into a previous session which I'm not! Loved this app to be able to control what devices use the WiFi and I can turn them off when my children go to bed, now I no longer have the ability to control it... disappointed!
----------
Hi Victoria, we’re sorry you’re having problems with our app. We've generated support pages highlighting issues that can prevent the App connecting to the Hub and what to do to fix them on your device. These can be found by copying and pasting this link into your browser – https://virg.in/conhelp

Keiran

Hotspots still doesn't work on android 12, which has been a problemfrom at least a year ago from what I can gather. I'm a new VM customer and tried ages to figure out why it wouldn't work. Even if it's impossible to fix, it wouldn't hurt to mention in app that it doesn't work on android 11 and 12. It would've saved me and presumably others lots of time in diagnosing.
----------
Hi Keiran, we’re sorry you’re experiencing problems. Our team knows there is an issue with Android 11 and 12 when connecting to the hotspots and we’re working to resolve it in a future release expected soon.

Naz

I've used this app for a while now without any issues, unfortunately a recent update has now rendered this app useless. Like others I'm getting two recurring dots on the screen,and no i haven't disabled the cookies before you post your stock default answer. Edit: yes I am using the devices default browser and yes pop up blocker is not enabled. As I already stated, it worked just fine using same device without any issues so I'm going to go out on a limb here and guess it's to do with some upgrade
----------
Hi Naz, we would also recommend using the devices default browser rather than the one you may have set and ensure any pop up blockers are turned off to help prevent these types of issues. Try deleting the cache and cookies on the browser and ensure they are enabled and try again.

Allan

Not sure at what point out counts as false advertising. If I have an OLD Android, or an iOS, I can get access to wi-fi on the go. If I have BT wi-fi, that works. But Virginmedia? Nope. Edit: the response to say sorry, we're not supporting anything which came out in the last 2 years despite substantially hiking our charges is not impressive. Edit: And still not supported...
----------
Hi Allan, we're sorry to hear you're having issues. Unfortunately the out of home WiFi isn't supported on Android 12 currently.

Darren

UNUSABLE APP! Like everyone else leaving reviews, I cannot access the app and just get the two circular loading dots as soon as I open the app. Don't bother with this app, Virgin need to fix it before we can use it again. I have checked everything they are suggesting to other reviewers to no avail, they seem to be blaming individuals devices for the issue when it is clear that it is the app that is the problem considering how many people are experiencing the same issues.
----------
Hi Darren, your problem may be related to your device browser settings. In order for the log in process to complete successfully, cookies need to be enabled. We would also recommend using the devices default browser rather than the one you may have set and ensure any pop up blockers are turned off to help prevent these types of issues.

Michael

Don't know why this stopped working after it was totally fine for so long. Get the same two little dots that others have referred to and the suggested cookies settings that has been given as a fix to others is irrelevant to me as my settings have not been changed, so this must be an issue with Virgin Media. Have also tried uninstalling and reinstalling, still no change. Very disappointing, will see what else is on offer when new contract is due.

Mikey

Only thing worse than the app is the broadband itself which constantly has 'internet may not be available' under the router name. The app won't let me login as it keeps telling me I'm logged into a different session and have to wait 15 minutes to try again or restart the router (both I've done and keep getting the same result) even uninstall/reinstall of the app doesn't fix it. Just wish I'd cancelled within the first 28 days so I could be done with virgin media altogether.
----------
Hi Mike, app access is stored independently on your device for up to 90 days. In order to delete this access, you need to sign out in the app following these steps: Home Screen > settings > My Accounts > At the bottom there is a sign out button. Tap this and it will allow you to sign out. Once you've done this it should allow you to sign back in.

Adam

Installed on my new phone, still can't use "fantastic" hotspots. This time the app is trying to install profiles, but then comes up with "Install unsuccessful. Sorry, something went wrong. There was no server response. Please try again in a few minutes.". Obviously, I tried to uninstall and reinstall but no joy. Can't believe, how long now I can't just use Virgin Media hotspots even though I opted in to use my router as one.
----------
Hi Adam, thank you for taking the time to leave a review. We’re sorry you’re experiencing problems. Our team knows there is an issue with hotspots on Android 12 and we’re working to resolve it in a future release expected in the coming months.

Peter

I've tried following all the advice the cut and paste responses that the developers have given (default browser, no pop-up blockers) and like everyone else I just end up with two bouncing black dots. Not worth the space it takes up on your phone. Shame really, there was a time that virgin were the best broadband company out there, now they can't even get the app right.
----------
Hi Peter, I'm sorry to hear that our support hasn't helped. Can you update your review to let us know at what part you're getting the bouncing dots? Is this as soon as you open the app or are you able to log in? Have you tried deleting the app and reinstalling? Let us know.

Terry

Like everyone else I am unable to access the router. This is quite clearly an app based issue as I bet people's phone settings won't have changed (mine certainly hasn't and I used to have no issue running the app, albeit a little slow). I suspect Virgin will blame everyone but themselves, with an app that simply doesn't work. Don't wate your time installing this. Virgin.. sort the app and stop treating customers like fools.
----------
Hi Terry, we’re sorry you’re having problems with our app. We've generated support pages highlighting issues that can prevent the App connecting to the Hub and what to do to fix them on your device. These can be found by copying and pasting this link into your browser – https://virg.in/conhelp

Tino

It just to work, but all of the sudden after the last update it stopped working, I did uninstall and install it, but it still doesn't let me to connect to my hub, and what's the point of having an app to control your broadband when you can't even check the speed of the service or even connect to it
----------
Hi Tino, thank you for your comments. Your feedback really helps us to evolve and enhance the app. We're already working hard on future releases and will pass on your feedback to the relevant teams.

Emma

Awful. I can't get in to the app, just two little dots bouncing in the middle of the screen. Tried uninstall/reinstall, check browser, check settings, check os, use this link, so don't try to blame my handset Virgin Media! I've put up with the WiFi constantly dropping out at home, despite the system never registering a problem and now the app's not working! Update: in response to Virgin's response, I always have cookies on, allow pop ups and use the default browser. Nice try.
----------
Hi Emma, your problem may be related to your device browser settings. In order for the log in process to complete successfully, cookies need to be enabled. We would also recommend using the devices default browser rather than the one you may have set and ensure any pop up blockers are turned off to help prevent these types of issues.

Nicholas

The apps features barely work. I can't download the hotspots profile because it constantly fails. Scanning a room for blackspots is pointless, when i get to a room with low connectivity, the app trys to sort something out with the routers chip but always fail to do so. Considering this app has supposedly a lot to offer. Nothing works.
----------
Hi Nicholas, we’re sorry you’re experiencing problems. Our team knows there is an issue with Android 12 and we’re working to resolve it in a future release expected in the coming months.

Peter

Ok when it's working but when it goes down, which it does occasionally, deleting and reloading is a nightmare. It requires any boosters to be relinked and all connected devices to be identified in order to properly label and manage them - at least half a day's work in my experience.
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Hi Peter, we’re sorry you’re experiencing problems. So that we can help you, please can you raise an issue with us on virg.in/contactVM

Mike

Cookies have always been disabled, to stop unwanted nosey parkers. My contact is due for renewal soon. Still extremely disappointed. For some strange reason I've been signed out and trying to log in is IMPOSSIBLE! 😠 Each time I try I have to go through a Captur, straightforward enough, or you'd think so, BUT NOT. No matter how fast I try to log in, the page times out! A total waste of time and space.
----------
Hi Mike, your problem may be related to your device browser settings. In order for the log in process to complete successfully, cookies need to be enabled. We would also recommend using the devices default browser rather than the one you may have set and ensure any pop up blockers are turned off to help prevent these types of issues.

Nigel

Hit & Miss The app worked well with the Hub 3, allowing me to pause devices and work out where the blackspots were in my house. But, it doesn't work with the Hub 4, at all, not even a little bit. Having spoken to a technician it doesn't work with your the Hub 5 either. The Hub 4 issue is particularly annoying as the Hub 4 manual clearly and pictorially shows how the two working in harmony. So Virgin Media, exactly when are we your paying customers going to receive the functionality offered.
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Hi Nigel, we’re sorry the App does not currently support your Hub 4. Work is already underway to add this support in future releases. Due to the complexity of the changes and additional requirements for security the update is taking longer than originally anticipated. We are continuing to work on this to rollout as soon as possible.

Michael

I mainly use this app if I need to restart my router. It seems pointless having to wait to load a list of all connected devices if all I want to do is restart. However, it is good being able to choose to disconnect individual devices via this app. Unfortunately, none of this is possible any more as the app no longer connects to my router. After the red screen with the Virgin logo, I get a perpetual black loading screen, so the app is now completely useless.
----------
Hi Michael, we’re sorry you’re having problems with our app. We've generated support pages highlighting issues that can prevent the App connecting to the Hub and what to do to fix them on your device. These can be found by copying and pasting this link into your browser – https://virg.in/conhelp

Douglas

Like everyone who has been forced in to a Hub 4 for their Volt package (which never reaches the advertised speed anyway) the app is still not upgraded to work with these routers. Well over 18 months to add this functionality and still nothing to show. As for finding WiFi blackspots and getting support cannot do that as the app doesn't work. Shocking service.
----------
Hi Douglas, we’re sorry the App does not currently support your Hub 4. Work is already underway to add this support in future releases. Due to the complexity of the changes and additional requirements for security the update is taking longer than originally anticipated. We are continuing to work on this to rollout as soon as possible.

Jason

This app is useless. I only want it for WiFi hotspot access but it never connects in shops, airports, underground stations or in residential areas, even when Virgin Media appears as an available network when I check my phone WiFi settings. I've tried over the years with 3 different phones all running different versions of Android. It also hasn't worked with either of my wife's iPhones. The online help just suggests the usual switch on/off or delete and re-install the app/profile. 👎😡
----------
Hi Jason, we’re sorry you’re experiencing problems. Our team knows there is an issue with Android 11 and we’re working to resolve it in a future release expected in the coming months.

Ryan

I most commonly access the app to restart the router, however it baffled me that this functionality is locked out until the app has requested information about connected devices. Guess what, I couldn't care less when I want to restart my router. You're only delaying me getting on with my day. I think you should change this to not lock access to the device reboot screen, as locking out that functionality makes the app feel real clunky.
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Hello Ryan, thanks for the feedback as we're always looking to improve the app and the experience of it's users. We'll be sure to pass this over to the development team to potentially address in a future update.