INFORMATION

Updated:
BundleID:
im.crisp.app
Version:
Crisp 4.0
Category:
Communication
Required:
Android
Rating:
Publish:
2024-03-20
Price:
Free
Developer:

WHAT'S NEW

This version is fixing a crash issue

Crisp App SCREENSHOT

【图】Crisp(截图1)【图】Crisp(截图2)【图】Crisp(截图3)

Crisp App DESCRIPTION

Be Notified When Customers Reach Out

Offline? We send notifications directly to your devices so you stay up to date.
Not replying? We forward chats right to your email, allowing you to directly reply to your visitor by email. Your reply will be forwarded to your Crisp interface and to your visitor’s email so that they have a transcript for reference. We keep up everything synced!

Livechat

Add our live chat to your website and talk to your customers real-time. Our chatbox is customizable and multilingual to adapt to your store. With MagicType, reply faster to your users by seeing what they’re writing in real-time. Plus, with GIF, smileys, and file sharing, live chat has never had so much flavor. You can even integrate Crisp with other channels, such as Facebook Messenger, Telegram, SMS and email.

Your Team Will Love It

With a fresh and modern interface, your team will thrive thanks to this efficient, easy-to-use tool. Crisp supports working hours as well, so that your employees won’t be notified outside of their working hours. You can also send private notes to make sure that information does not disappear, and be notified and see what your colleagues are writing.
The best part? Crisp is integrated with Zendesk and Slack, so you can keep using your existing tools.

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Be Notified When Customers Reach Out Offline? We send notifications directly to your devices so you stay up to date.Not replying? We forward chats right to your email, allowing you to directly reply to your visitor by email. Your reply will be forwarded to your Crisp interface and to your visitor’s email so that they have a transcript for reference. We keep up everything synced! Livechat Add our live chat to your website and talk to your customers real-time. Our chatbox is customizable and multilingual to adapt to your store. With MagicType, reply faster to your users by seeing what they’re writing in real-time. Plus, with GIF, smileys, and file sharing, live chat has never had so much flavor. You can even integrate Crisp with other channels, such as Facebook Messenger, Telegram, SMS and email. Your Team Will Love It With a fresh and modern interface, your team will thrive thanks to this efficient, easy-to-use tool. Crisp supports working hours as well, so that your employees won’t be notified outside of their working hours. You can also send private notes..

Crisp App DOWNLOAD

Free DownloadGoogle PlayOfficial Website

App REVIEWS

Petronal

Barely works. Takes ages for the inbox to load. If I go a day without opening the app it stops sending notifications.

Brieanna

The recent update has caused a large increase in temporary cache files that slow down my device drastically. This makes it impossible to use the app or even my device. There is no way to delete temporary files within the app. When the app actually works it's fantastic few other bugs but they can easily be worked around.
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Hey there, thank you for sharing this feedback. we've understood the problem and it will be fixed in the next update which should be released very soon.

Bryan

I am absolutely loving this app. For sharing inboxes with team members, managing high volume, ultra responsive support, Crisp is great. It's simple yet very powerful. We've added multiple businesses on the app now and found their support to be incredible so far. Highly recommend. I've never had an issue with the mobile app or web console.
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Wow, what a love letter 😍 As we're building the next generation of shared inbox, your feedback means a lot to us :)

Davidson

I think there are some bugs in the app because I don't get notifications for messages or when someone is on my site. Please fix ASAP thank you.

Ladislav

Notifications suddenly stopped working. Messages are loading in random order and they all show as they were send "now". Horrible experience.

Hossein

New chats wont appear automaticly and must refresh app manually. Also I tried with three different ISP and just one of them could refresh chats (also manually) My phone had received and showed notifications of new chats before, but now it doesn't

Danish

With the latest update, the app closes itself immediately. When I downgrade, the messages appear to be sent but in actuality are not. Basically, the app has been made useless.

Karli

this app needs more functionality built-in. The most frustrating part is the map function because it default to Europe and it's nearly impossible to drag down to the bottom right to view Australia. *Update this now doesn't even open on Samsung S20.
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Hello! We listened to your feedback and we implemented this feature. It should be live on your phone in a couple of hours :)

Alec

This app is complete garbage. I can't see who's on my site half the time, and when I can, the messages don't even go through. The app constantly lags or freezes. The amount of times iv had to Uninstall then reinstall this app is ridiculous
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Hey Alec, sorry for this experience. We can now proudly say we're not garbage any more and we'd be happy to offer you a free trial period that would allow you to try it again. Feel free to get in touch with Antoine through the support to activate it.

Matthew

Very annoying bug where any notification clicked doesn't actually open the chat; it instead opens a page that infinitely loads. I contacted support and they said there's a new android app being worked (ie. this one is deprecated) but that was a long time ago and there's still no new app :/
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Hey Matthew, have you been able to update your app and use the brand new that is now a perfect replication of our desktop app?

Glydnis

It an amazing approach our clients on here But it always have issues sending documents like pictures e.g and i can't read my past conversations with clients each time I tried going through my previous chat nothing but to show star (xxxxxx ) all through please keep my precious chat open to me always and immediately whenever I want to go through it Try make my upgrade so I can start communicating and sending photos. Thanks

Shadow

These poor reviews are misleading. I have used several different apps to find the best one be for my site (Tidio,iLiveSupport, and Tawk specifically) and find Crisp to be superior. I see many comments about the app crashing often but this has not once happened to me. I've also not has any issue with delayed message alerts. I think some of these people aren't turning off adaptive battery/battery optimization and other such features when using Crisp.
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Thank you very much for this great review and feedback. Since 2021, we've made tremendous update to the mobile app, how do you like them? We would love to see an updated review and get your feedback on what we could improve.

Young

The app is cool and awesome but there some bugs that need to be solved for my own side. Anytime visitor enters my site it takes along time before it shows me on my app. I'm so unhappy about this situation because it makes me to go for other apps but I love Crisp so much. SO try and give me feedback on what to do about this. And to other people's trying to download Crisp go on and download it. It's a cool and awesome app.

DD

There are customer service is horrible they have problems with signing on they have problems with downloading they have problems with everything don't even try Crisp! I've been trying to log in for a week now and it doesn't even work and after multiple attempts with their chat help and they won't give you a phone number one of those services stay away.

Guest

As other users mentioned, many of them have problem with push notifications. For a chat application, push notification is a essential feature. But until now the developers of this app could not resolve this issue. Very frustrating.
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Bonjour, nous avons vraiment bcp travaillé sur ce dossier ces derniers mois et j'aimerais vous offrir une période d'essai améliorée pour vous permettre de tester à nouveau notre app. Contactez Antoine via le support pour lancer le test.

Guest

App itself is fine, however notifications are very delayed as hundreds of others have noted. This makes the app pointless for live chat support. Competition has way better apps with working notifications. Disabling battery saver etc makes no difference for crisp, all other apps work fine. You get emails about unanswered chat faster than the notification itself from within the app.
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Hey, since 2020, we've made a lot of efforts to improve our mobile app. Since the beginning of the year, we have a powerful team inbox that replicates desktop behavior. Would you mind to try it and share an updated review in here?

Guest

(edited to 5 stars after fix) Excellent service but push notifications could use some work. My android user colleagues and I rarely get crisp notifications about new messages in time. We had to resort to using slack integration to notice new messages. I'd be happy to adjust my review to 5 stars as I really like the service but not until situation with notifications improves.
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Hello! We found issues on Android 9 devices. We just sent a patch. It would be live on your phone in a couple of hours.

Guest

Nice app. One major issue though. Even after logging out, I still receive notifications on my phone. I disabled notifications as well but the sounds of notification are still there. It's really really annoying.

Guest

A major issue. I use 4G and I have upto 14-25 Mbps speed on average. Always whenever I start chatting with someone, it shows 'Reconnecting to Network' and keep on going forever. And I have never done a successful chat on this application. Please solve this issue as soon as possible. Regards.
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hello! Would it be possible to have a chat with us? I think it’s a network issue breaking the websocket connection. It can be caused by several things. The network carrier blocking Crisp (Crisp is blocked in Russia for instance), or a firewall issue.

Guest

Great app. The list of functionalities is long... An d the price very competitive. I recommend. On the side note I have dealt with their customer service on numerous occasions and they are always prompt and keen to help.