App REVIEWS
You have to make an account and deposit into said account, but once that's done, getting on the bus is cheap and easy! It's quick enough that I've been able to buy my pass in time right when I saw my bus arrive.
Thought I'd at least get routes and schedule information, instead it's just an option to purchase one way passes, that's it. Dumb app.
Terrible app, terrible service. After logging in, I am not allowed to use this app because I have a new phone. I just receive a generic error and no additional info. When I call in, it takes 6 people before anyone even recognizes the issue, then they tell you have to either go in person to reset you mobile app, or call a sales number that only goes to voicemail. The representative even told me straight up no one is going to ever answer that number. Pay to not be able to use.
Good for 3 reasons... -it gives you a scanble transfer and tells you the time left for the transfer. -it accepts most payment types including gift cards. - the user interface is old, but easy to use and understand.
Seriously this app is almost worthless. No tracking of buses, of times, and pretty sure tut doesn't give me an automatic transfer the way cota claims it does. And these are the least of my issues with cota. Honest, zero stars. Possibly even negative
The app itself is a good idea, and works well. However it is COTA so be prepared to be kicked off half of the busses you try to use this on because the readers on the bus barely work. You could even show the drivers that you just purchased a ticket on the app. You'll get kicked off the bus.
Wow the negative reviews were not wrong! This app is absolutely worthless. I Uninstalled this piece of garbage about 10 minutes after creating an account and quickly realizing it basically does almost nothing. So disappointing. Get it together COTA!!!
As others have said, this app is very poorly designed and needlessly difficult to use. No ability to buy monthly passes and they make adding funds to your account and buying 2 hour passes painful. COTA desperately needs to modernize.
Was hoping to use this to purchase passes and refill my card on the go but it's so clunky I just use the website instead. Also, the Connector service doesn't do daily/weekly/monthly passes which is what I use so it's pretty worthless.
Needs monthly pass. Am thinking there would be better login with Google than Yahoo or have it's own password to log in. The $2 one way Trip transfer time expires on the App., sooner as in a few minutes than the transfer time on the printed ticket.
Irreverent for people who really need to use this app, only comes in handy when you only need to take a single uno or just one ride, no options for a single day or week passes. No options for those of us that really need this and use this app every day for transportation.
Was ready to give at least 4 stars until the last few days. The plastic covers over the scanners on the farebox have been scratched so badly that it can't read the qr code. Brightness is maxed, but I literally can't pay to ride the bus, and there's no refund once you buy a ticket
There's no option for weekly or monthly pass purchases. You literally have to load money on to use to pay standard fair. I doesn't even let you just have whatever the fair amount is billed to the card on file. Add the option to buy monthly passes and I'll leave a 5 star review but currently this app is almost completely worthless.
I just want to see routes and times. Why do I need an account for that? Why do they need access to accounts, storage, and contacts to show me bus information? As useless as the COTA web page is, this is worse.
Wasn't even able to create an account "until October"? It's mid-September... You'd think that they would at least have a map with all the routes shown but guess the programmers didn't care to put more than four minutes into making what needs to be a helpful app.
Not worth it. Why, as an app for bus transit, can you not access the map without having to give a payment and add money? Why can't I just create an account to get a bus route? I want to pay as I go, but I can't even do that without adding funds to my account???!!! Everyone, there is a reason why this app only has 2 stars. Believe the negative reviews. App developers..get better ones or get busy fixing this waste.
Typical cota, ten years behind the times. Still cant buy passes in an easy cashless way. We don't have exact change so we will be driving downtown tonight and pay to park.
In order to create an account you have to have a "C-Pass". In order to have a "C-Pass", you have to work for an employer who is already signed up for the program and that employer needs to be located in a very specific part of downtown. Per the COTA website, the zone is employers located within the "Capital Crooads Special Improvement District (SID)", or "Some – but not all – Franklin County and City of Columbus employees also qualify. For more information on eligibility, contact your human resources administrator.". I work very near Broad St and 4th St, yet the address of my employer is just on the other side of this zone, therefore I cannot get a "C-Pass". I use COTA frequently enough that having an app would be useful (if I could use it at all) instead of having to withdraw a couple dollars from my bank account every week.
I downloaded this app believing I could buy passes get bus times and plan trips and pay fares with my phone. None of that was possible. I couldn't even create an account. Like cota this app is a waste of time and energy.
Can't even log in with my account. Says credentials don't exist. And if I try and create a new account, it say creating an account requires contacting a cpass account manager. What's the point of having that option, then? The UI is garbage, too. Needs a lot of work, but at least let users log in with their valid creds...